Somehow, 2019 has (nearly) come to a conclusion. It seems like just yesterday we were talking about New Year’s resolutions. Since it’s so easy to get lost in the day-to-day, we want to help you take a few minutes to remember everything you learned this year (or finally have the time to learn about now #procrastinatorsunite!). From your favorite blog posts to a look back at all of the improvements and new product features Guru rolled out in 2019, we've got the knowledge you needed this year, plus a sneak peek at what's coming up in 2020.
Your favorite Guru blog posts of 2019:
Key insight: When not a daily part of the conversation, it’s too easy to forget values, which can lead to culture dissolving. By keeping these principles at the forefront of everything, you can naturally promote your company culture by showing instead of just telling.
Key insight: The overhead involved in physically searching may not seem like that much, but if you could save 30 seconds every time you needed information and received that exact piece of knowledge as a suggestion rather than at the end of a search, how much time would you save each week? How much time would your team at work save each month? How much time would your organization save each year? Best yet, how much frustration would you save everyone?
Key insight: One concept that came up consistently throughout the sessions was the importance of people. Empowering and investing in people is the key to achieving success. As Rick said, “Our customers are buying us, not just our products.”
PS: Reserve your spot at Empower 2020!
Key insight: Every Slack team that uses Guru has different types of knowledge to document and different ways they go about documenting it, but Slack has a general Guru style guide that Kelly owns and a Guru admin council in order to maintain some level of consistency. “The Guru admins meet every month to talk about what we’re doing and what’s worked for our departments so we can collaborate and share ideas and best practices,” explains Ali [Berman, Senior Technical Operations Strategist].
Key insight: Some things are better off memorized (how to do surgery, Simpsons quotes, your best friend’s birthday), but aside from your computer login, there aren’t many things that you need to have memorized by day 3 of a new job. We have a lot of new knowledge thrown at us in the first few weeks of a job, while 70% of an individual’s work knowledge comes from job-related experiences. By building your onboarding program around consistent and ongoing training, you’ll naturally create a learning-oriented culture.
Everything Guru introduced this year:
- AI Suggest Tags
- Dropbox Sync
- Duplicate Detection
- Knowledge Clipper
- Download as PDF
- Board Permissions
- AI Suggest Freshdesk and Drift Integrations
- Improved Browser Extension
- Card Templates
- Enhanced Salesforce Reporting
- Salesforce Opportunity Integration
- Android Mobile App
While December may be a time of rest and relaxation, we’re not planning on taking a break any time soon. Expect more great learnings — and many more exciting product developments — as we enter the new decade, including:
- Updates to our Public Cards feature
- Extending Guru's verification workflow beyond knowledge stored in Guru
- A more flexible way to manage Board Permissions
- A deeper integration with the Microsoft ecosystem
- New G Suite-specific functionality
- Functionality to support Knowledge Centered Service organizations
- The ability to curate multiple pieces of knowledge into a personal bundle
And much, much more!