Delivering a white-glove experience through the customer journey is now table stakes, regardless of your industry. From working with your Sales team to implementation with Customer Success and ongoing support, customers expect a coordinated, knowledgable team to shepherd them through a smooth experience at every touchpoint.
Sounds obvious, right? But most companies fall pathetically short on these expectations, and it's losing them revenue in the billions and customers in droves.
Yext is a shining example of a new paradigm that's emerging - the rise of the Revenue Team - to address this growing need.
Watch my discussion with Joe Gaspard from Yext to learn from their journey in unifying Sales, Service & Success under a collaborative Revenue Team:
17 min 13 sec video