Is it just us or did fall appear out of thin, crisp air this year? There’s been an uptick in pumpkin-flavored cookies and red coffee cups (sans gingerbread lattes) around our office lately, which can only mean that we are in the thick of Instagram’s favorite season. And as traveling home starts to become an every-other-week affair, we at Guru HQ are also returning to our roots with our Fall Launch.
Jump to each feature:
- Updated Browser Extension
- Card Templates
- Enhanced Salesforce Reporting
- Salesforce Integration
- Mobile App
- Enhanced Slack Experience
- Public Cards
Knowledge management as a category has been around for over 30 years. In 1998, The Gartner Group was credited with establishing the go-to definition of the category:
"Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets."
But here's the thing — a lot has changed since 1998. Back then, the value in KM was in the storing of knowledge; not in the using of it. As cloud storage has gotten cheaper, and as we’ve transitioned from desktop apps to SaaS applications, it’s no longer enough to simply manage your organization’s knowledge. The real value in knowledge lies in harnessing it, sharing it, and using it.
It's completely free to start.
Guru launched as a new way to solve this very old problem. Our mission was simple, but powerful: the knowledge you need to do your job should find you. As we continue on our journey of reinventing knowledge sharing, we’re realizing more and more that addressing these challenges isn’t about software at all; it’s about people.
Today, we’re excited to make the world’s highest rated Knowledge Management product even better with our Fall Launch. Now, it’s easier than ever to capture knowledge shared across your organization, and deliver it to your teams in all of the places they work — all in real time.
People, Not Portals: Guru’s Browser Extension Works Where You Do
Guru launched in 2015 as a Chrome extension to help revenue and customer service teams have easy access to all of their company’s information the moment they need it by congregating relevant “cards” of information written by different internal teams. Since its launch, Guru has extended its offering to include a web app, Slack bot, and AI-driven recommendations.
"A messy, hectic computer screen makes it so hard to focus on the things you need to get done. And when you're on the phone trying to make an impression on a sale — being organized can make or break a call. The new extension "hide mode" and tabbing makes it so much easier to keep our reps focused on their sale rather than digging around for information they had up two seconds ago!"
— Charles Derupe, Sales Tools and Content Manager at Square
Today, Guru has gone back to our roots to ensure the best experience in the browser possible. Some of these enhancements include:
- Guru Cards can now be opened in a tabbed form to reduce the screen real estate that multiple Cards take up.
- The extension can be minimized with Cards left open to reduce the space taken up on the user's page.
- Favorites are now much more prominent on the initial dashboard for easy access to critical knowledge.
- The UI has been enhanced and simplified to make suggestions easier to use.
Check it out here:
To leverage Guru's Content Performance Event Integration, contact your CSM or firstname.lastname@example.org to have it enabled in your account.
The knowledge you need to do your job should find you when and where you need it, including on your Android device. Following the release of our iOS Mobile App, we are pleased to share a new Guru app for Android. The app makes it easier than ever for users to search for and consume knowledge on the go. Download the app from the Google Play store.
We built our Slack bot in 2016 to easily allow you to capture, search, and distribute knowledge directly in the app. We’ve recently designed a better — and more beautiful — end-to-end Guru Slack experience. Some of these upgrades include:
- The ability to show images in Cards. Opening Cards in the modal allows us to show images in Slack while maintaining the viewing permissions of images.
- A familiar product experience. Because of the way Cards display, the Guru experience in Slack matches the experience of viewing a card in the Guru web app and browser extension.
- A better ability to track which users are viewing Cards in Slack. Opening a card in a modal allows Guru to precisely track which users are viewing which cards in Slack, giving you more accurate analytics in Guru.
- A significant reduction in the noisiness of Guru in Slack channels. Say goodbye to that large blob of text in the middle of the window; now users get the information they need (title, collection, tags, etc) without crowding the channel.
- Users are now able to filter search results based on more than just the search phrase. You can now adjust search terms and filter the results by Collections and Tags.
We’re committed to continuing to reimagine what knowledge sharing can mean for teams around the world — built around the people who need knowledge rather than the portals that house that knowledge. In a world of SaaS app proliferation and noise, we believe that the knowledge you need to do your job, when and where you need it most.