Knowledge Management, Sales Enablement

UX: The Reason Your Sales Stack Has Low Adoption

It has become clear that the sales technology landscape is in a pretty exciting place these days. Ask sales teams the technologies they use to do their jobs, the list keeps getting longer.  We are certainly in the early days of a big exciting market that has a chance to truly change the way sales teams execute and engage with their customers.

But it’s not without its challenges.  I have many conversations with sales enablement and sales ops teams who say things like “our sales team has way too many tools right now” implying an overwhelming feeling of, “which tool do I use for what”?  

But there is a big difference between having a lot of tools, and using a lot of tools.  

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Slack + Guru: Better Together

On December 15th 2015, Slack launched their Slack App Directory and Slack Fund. A few days before we went live with our first integration, and now Guru bot. We are big fans of Slack here at Guru, and Slack and Guru have many mutual customers. For those of you not familiar, Guru helps companies centralize their team knowledge so that everyone is on the same page. You can learn more about Guru here. So why did we build this integration?

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Sales Enablement

How to be a Successful Product Manager

Product Managers are an absolute necessity to scale any product as your company grows. Well to restate that, good product managers are a necessity. They can have a huge impact on your company, positive or negative.

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Startup Advice

Why We Chose Philadelphia for our Startup (again)

I started my first company in Philadelphia in 2000. We had lots of ups and downs, but eventually found traction and were acquired by Dell in 2010. Boomi was based out of Conshohocken in the early years, as it was being described as "Philicon Alley" at the time. (worst. name. ever.) We then moved to Berwyn and Dell Boomi is still based there today, growing like crazy.

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How to Build a Knowledge Base for your Growing Team (Without Even Realizing It)

Creating a knowledge base takes time. You need to document all of the information that your team needs, systematize the docs and naming conventions, and curate the content in a way that is usable (and scalable). Once it’s created, you need to devote your time to continually updating it. Most importantly, you need to create something your team actually uses. It must be very easy to find information, and they should be able to clearly tell if what they are reading is accurate or out-of-date. Knowledge repositories are notoriously unsuccessful because of the time required to produce and update them, combined with uncertainty that they are even being leveraged by the team. No one wants to spend time on something that never gets used, so the repository gets stale over time and eventually stops being used altogether.

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Knowledge Management, Sales Enablement

The Fallacy of Enterprise Search

When we were first starting up Guru a lot of our initial Customer Development work was spent validating "Enterprise Search". We were very tempted by this feature set as the promise of Enterprise Search is you just point your enterprise search engine at all your existing content and voila, you have one place to search your entire enterprise for anything you need without doing any work. So we tested this with pretty much everyone we talked to about Guru.

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Knowledge Management

Some Thoughts on the Future of Email

Remember not too long ago when everyone was talking about the death of email? As we wrote about earlier this year, it seems we’ve come to our senses on that one. Don’t get me wrong I am as frustrated with email as the next person. But email will be around for a loooong time for one simple reason...it is universal. It is as fundamental as other internet standards like HTTP. You know with 100% certainty that any professional you wish to connect with will have an email address. Because of this it is the one unique identifier for all digital identities, with a distant second being mobile phone numbers. It is in this light that email should be viewed as a tremendous technological accomplishment; it is the one and only guaranteed form of digital communication that every professional in the world can support.

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Knowledge Management, Sales Enablement

One Key Takeaway from Dreamforce 2015

Last week Salesforce had their massive annual user conference known as Dreamforce. Over 150,000 people from all over the world arrived in San Francisco for the combo tech event/music festival. As always happens, there were a ton of announcements. One new product in particular caught our attention and we wanted to share our reaction. Salesforce announced the release of a new mobile app and Chrome Extension for Salesforce's Sales Cloud customers called "SalesforceIQ for Sales Cloud" that is based on technology found in RelateIQ, a CRM that Salesforce acquired in 2014. You can read all about this new Chrome Extension here.

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Knowledge Management

Introducing Guru - knowledge sharing reinvented

Announcing the availability of Guru and our funding round

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