knowledge management

Guru the Gathering: Speaker Q&A

July 31, 2020
Callie Rojewski
product updates

Meet Guru’s Search Team

July 28, 2020
Sydney Sundell
customer support

5 Low-Budget Ways to Improve Customer Experience in 2020

July 23, 2020
Jessica Thiefels
knowledge management

Driving a Culture of Empathy and Knowledge in a Crisis

July 21, 2020
Julia Soffa
knowledge management

Using Knowledge Management As A Service In Different Industries

July 16, 2020
Leah E. Friedman
knowledge management

Transitioning Toward Bite-Sized Knowledge Sharing and Product Adoption

July 14, 2020
Yoni Yampolsky
product updates

Guru App for Microsoft Teams: Keeping You Connected, Engaged, and Aligned

July 7, 2020
Steve Mayernick
sales enablement

Invest in Your Sales Team by Making Your Company Culture Knowledge-Driven

July 2, 2020
Chandler Sopko
customer support

Why Customer Support Teams Need Extra Love

June 30, 2020
Diana Serrano
customer support

Supporting Your CX Teams With Collaborative Knowledge Management

June 25, 2020
Elisabeth Powell
empower by guru

Remoticon Recap: Building a Knowledge Driven Culture

June 18, 2020
Chris Anderson
knowledge management

How to Build Effective Knowledge Management Systems

June 16, 2020
Emma Wilcox
sales enablement

Leading With Empathy: How to Build Trust In Times of Uncertainty

June 11, 2020
Emma Wilcox
current events

Fighting Systemic Racism and Learning to Be Better

June 2, 2020
Leah E. Friedman
empower by guru

Remoticon Recap: Staying Afloat Going Remote

May 28, 2020
Chris Anderson
knowledge management

Guru Customer Q&A: Via Transportation

May 27, 2020
Callie Rojewski
knowledge management

How To Cut The Average Cost To Train A New Employee

May 26, 2020
Leah E. Friedman
knowledge management

Invisible Problems: How Knowledge Management Impacts Remote Workforces

May 19, 2020
Sydney Sundell
product marketing

Win or Lose: Implementing a Post-Deal Review Process

May 14, 2020
Chandler Sopko
company news

Beating Quarantine Fatigue: Seeking Balance in an Emergency

May 13, 2020
Jess Lantis
product updates

Collaborating Remotely: How Guru Keeps Your Company Connected

May 12, 2020
Chandler Sopko
knowledge management

Your Company Deserves a Better Knowledge Base Solution Than a Wiki

May 7, 2020
Leah E. Friedman
sales enablement

The Sales Tools Our Sales Tools Use

May 5, 2020
Chandler Sopko
customer support

How a Self-Serve Product Training Academy Fuels Scalable Customer Success

April 30, 2020
Chris Anderson
knowledge management

Use Knowledge Management to Create Release Notes Templates and Streamline Your Product Delivery Process

April 27, 2020
Julia Soffa
company news

Guru Closes $30 Million Series C Funding, Led by Accel

April 20, 2020
Rick Nucci
sales enablement

How to Improve Sales Effectiveness

April 14, 2020
Emma Wilcox
sales enablement

Sales Enablement vs. Sales Operations

April 7, 2020
Emma Wilcox
sales enablement

Enabling Your Newly Remote Sales Team with Knowledge Management

April 1, 2020
Chandler Sopko
sales enablement

How Top Product Led Sales Teams Make Their Humans Sound Like Experts

March 26, 2020
Rob Falcone
thought leadership

Building a Tech Stack to Equip Your Newly Remote Team

March 24, 2020
Sydney Sundell
knowledge management

Jumpstart Your Remote Work Policy With Quick Templates and Resources

March 18, 2020
Emma Wilcox
knowledge management

Why Knowledge Management is Critical for Remote Teams

March 12, 2020
Steve Mayernick
knowledge management

How to Use Guru to Transition to Remote Work

March 11, 2020
Leah E. Friedman
thought leadership

4 Steps to Creating Urgency in Change Management

March 10, 2020
Chelsea Souter
current events

Sharing Trusted Information on the COVID-19 Coronavirus

March 4, 2020
Leah E. Friedman
sales enablement

How to Create a Sales Enablement Content Strategy

March 3, 2020
Emma Wilcox
thought leadership

How to Create a Successful Marketing Event by Showcasing Your Brand

February 27, 2020
Julia Bersin
product updates

A Better and More Collaborative Guru

February 20, 2020
Steve Mayernick
customer support

Customer Service vs Customer Success

February 19, 2020
Emma Wilcox
customer support

Show Customers Love With Amazing Customer Experiences

February 14, 2020
Emma Wilcox
knowledge management

How to Onboard a New Employee More Efficiently

February 12, 2020
Emma Wilcox
empower by guru

What Sales Teams Will Gain from Attending Empower 2020

February 6, 2020
Emma Wilcox
knowledge management

Assess the Health of Your Company’s Internal Knowledge Base

February 4, 2020
Emma Wilcox
empower by guru

What to Expect from CX at Empower

January 29, 2020
Emma Wilcox
company news

Rick Nucci Talks Startups, Culture, and Philly on The Twenty Minute VC

January 24, 2020
Leah E. Friedman
product updates

Capture Knowledge From Your Inbox With Guru’s G Suite Add-On

January 23, 2020
Sydney Sundell
customer support

Invest in Post-Purchase Customer Experience to Drive CX Impact

January 14, 2020
Leah E. Friedman
company news

Introducing Guru Starter: Free Knowledge Management for Growing Teams

January 7, 2020
Rick Nucci
sales enablement

Empowering Our Sales Team with Real-Time Sales Documentation

January 3, 2020
Chandler Sopko
empower by guru

Empower 2020 Speakers Spotlight

December 18, 2019
Emma Wilcox
customer support

5 Key Principles of Direct-to-Consumer Customer Support

December 12, 2019
Elisabeth Powell
knowledge management

4 Tips to Improve Communication in Remote Teams

December 5, 2019
Leah E. Friedman
company news

The Knowledge You Needed in 2019: The Best of Guru 🎉

December 3, 2019
Leah E. Friedman
customer support

The Top 3 Signs Your Support Team Needs Knowledge-Centered Service

November 26, 2019
Yael McCue
sales enablement

Set Up a Scalable Sales Process With the Right Documentation

November 25, 2019
Emma Wilcox
knowledge management

Knowledge Governance: Where to Start

November 19, 2019
Leah E. Friedman
empower by guru

Mark Your Calendars: Empower 2020

November 18, 2019
Emma Wilcox
product marketing

Easy to Find: The Data-Driven Approach to Development

November 14, 2019
Sydney Sundell
product updates

Give Your Knowledge Management a Seasonal Kick with Guru’s Fall Launch

November 12, 2019
Steve Mayernick
sales enablement

Launching Your Sales Enablement Career

November 5, 2019
Emma Wilcox
company news

Here to Help: Customer Success at Guru

November 1, 2019
Hillary Curran
product updates

5 Things Guru Public Cards Can Replace

October 30, 2019
Sydney Sundell
product updates

Introducing Public Guru Cards: From Our Team to Your Team and Beyond

October 28, 2019
Sydney Sundell
knowledge management

Scary Customer Stories to Tell in the Dark

October 25, 2019
Leah E. Friedman
sales enablement

Sales Enablement Success Roundup: October 2019

October 24, 2019
Emma Wilcox
product updates

Guru X Slack: With Block Kit, Company Knowledge is Beautiful

October 22, 2019
Pete Michel
sales enablement

Checking In: How Well-Aligned Is Your Sales Enablement Strategy?

October 18, 2019
Emma Wilcox
product marketing

What’s the Difference Between Brand Positioning and Brand Messaging?

October 17, 2019
Leah E. Friedman
thought leadership

How A CEO Can Effectively Build A Sustainable Company Culture

October 15, 2019
Rick Nucci
customer support

Recap: How Your Direct-to-Consumer Support Team Can Sleigh the Holidays

October 8, 2019
Emma Wilcox
thought leadership

How Next-Generation Knowledge Management Drives IT Business Innovation

October 3, 2019
Leah E. Friedman
customer support

How Bad Information Destroys Customer Service Experiences

October 1, 2019
Leah E. Friedman
company news

Why We Created An Engineering Apprentice Program

September 26, 2019
Mitch Stewart
sales enablement

Sales Enablement Success Roundup: September 2019

September 19, 2019
Leah E. Friedman
knowledge management

Your Knowledge Management Horoscope

September 17, 2019
Leah E. Friedman
thought leadership

Combatting Emerging Cybersecurity Threats

September 12, 2019
Leah E. Friedman
customer support

The Customer Support Stats You Need to Know When Creating a Strategy

September 10, 2019
Leah E. Friedman
product marketing

The State of Product Marketing: Growing Out of Our Teenage Angst

September 6, 2019
Sydney Sundell
knowledge management

Slack's Guru Power Users Share Their Knowledge Management Best Practices

September 5, 2019
Chandler Sopko
product marketing

The Definitive Product Launch Checklist

August 27, 2019
Leah E. Friedman
sales enablement

The Sales Enablement Stats You Need to Know When Creating a Strategy

August 23, 2019
Leah E. Friedman
thought leadership

Using Knowledge Management Best Practices to Improve Experiential Learning Success in Schools

August 22, 2019
Stevin Smith, Executive Director at Ka'ana Solutions
product updates

Take Knowledge Management Efforts Org-Wide With Guru's Summer Launch

August 20, 2019
Steve Mayernick
thought leadership

Why Team Communication Platforms Should Be Your Tech Foundation

August 15, 2019
Leah E. Friedman
sales enablement

Sales Enablement Success Roundup: August 2019

August 13, 2019
Leah E. Friedman
customer support

Don't Drop the Ball: The Simple Reassurance of Confirmed Knowledge

August 8, 2019
Leah E. Friedman
customer support

Know Your Terminology: Customer Support vs Customer Experience

August 6, 2019
Leah E. Friedman
knowledge management

Knowledge Hack: Organizing Your Notes

August 1, 2019
Jenna Griffin
knowledge management

3 Keys to a Successful New Hire Onboarding Process

July 30, 2019
Leah E. Friedman
sales enablement

Group Demos: Confessions From Both Sides of The Table

July 25, 2019
Rob Falcone
sales enablement

Sales Knowledge Playbook: 3 Ways to Reimagine Your RFP Process

July 22, 2019
Steve Mayernick
thought leadership

Artificial Intelligence Is Designed To Learn, So Start Letting It

July 16, 2019
Rick Nucci
sales enablement

5 Ways Guru Gets Your Sales Team The Exact Content It Needs

July 11, 2019
Chandler Sopko
knowledge management

Why Knowledge Management Should Be A Top Budget Priority

July 2, 2019
Greg Fargo, CPA
company news

Know Way, Rosé — The Knowledge You Need to Survive the Summer

June 27, 2019
Leah E. Friedman
knowledge management

3 Ways an AI-Powered Knowledge Base Changes the Game for Reps and Customers

June 25, 2019
Chandler Sopko
knowledge management

How Guru Uses Guru for Revenue Operations

June 20, 2019
Sarah Noderer
sales enablement

Sales Knowledge Playbook: Use Front’s Smart Scheduling to Accelerate Your Prospecting

June 4, 2019
Noelle Acosta
empower by guru

Key Takeaways from Sales Leaders at Empower 2019

May 30, 2019
Chandler Sopko
empower by guru

What We Learned From CX Experts at Empower 2019

May 28, 2019
Leah E. Friedman
sales enablement

Sales Knowledge Playbook: Fast-Tracking Your Content Request

May 21, 2019
Leah E. Friedman
empower by guru

The Best of Empower 2019

May 16, 2019
Chris Anderson
product updates

Spring Launch 2019: Creating a Network out of Your Company’s Collective Intelligence

May 8, 2019
Steve Mayernick
customer support

How to Craft Digital Communication Experiences Your Customers Will Love

May 3, 2019
Hillary Curran
sales enablement

Just F*ing Demo: Webinar Recap

May 1, 2019
Wes Yee
thought leadership

The Best Search is No Search Powered by AI

April 26, 2019
Chandler Sopko
sales enablement

Sales Knowledge Playbook: Ditch Workarounds and Boost Your Win Rate

April 25, 2019
Leah E. Friedman
empower by guru

Countdown to Empower 2019

April 18, 2019
Chris Anderson
customer support

Webinar Preview: Crafting Digital Communication Experiences Your Customers Will Love

April 16, 2019
Hillary Curran
sales enablement

Change the Conversation: 5 Sales Pitching Lessons from Mad Men

April 11, 2019
Leah E. Friedman
empower by guru

How to Get the Most Out of Empower 2019: Webinar Recap

April 10, 2019
Chris Anderson
thought leadership

How to Be a Better Bicoastal Team: 5 Takeaways From Our Marketing Offsite

April 9, 2019
Chandler Sopko
sales enablement

How to Judge a Demo When Everyone’s Saying the Same Damn Thing

April 3, 2019
Rob Falcone
thought leadership

Is Your AI Tool A Competent Jerk Or A Lovable Fool?

April 2, 2019
Rick Nucci
company news

Guru Ranks #1 in Satisfaction in Knowledge Management on G2 Crowd

April 1, 2019
Steve Mayernick
knowledge management

6 Reasons Spring is the Perfect Time to Clean Up Your Knowledge Base

March 28, 2019
Leah E. Friedman
knowledge management

How Knowledge Management Makes Security SOAR

March 26, 2019
Wes Andrues
empower by guru

Empower 2019: What Support and CX Leaders Are Most Excited About

March 21, 2019
Chris Anderson
customer support

How Lucidchart’s Support Team Drives Revenue by Helping Customers Help Themselves

March 19, 2019
Chandler Sopko
sales enablement

Disentangling the Sales Asset Management and Sales Enablement Relationship

March 14, 2019
Leah E. Friedman
knowledge management

How Guru Uses Guru For A Successful HR Knowledge Base

March 12, 2019
Bianca Feliciano Nedjar, SHRM-SCP
knowledge management

How Internal Knowledge Can Enable Cross-Functional Strategy

March 8, 2019
Steve Mayernick
knowledge management

Webinar Recap: How to Create a Culture Where Knowledge Matters

March 8, 2019
Wes Yee
product updates

The Expected (and Unexpected) Benefits of Building with Block Kit

March 1, 2019
Raman Khakh
sales enablement

Industry Leaders Agree: Successful Sales Enablement Focuses On Conversations, Not Content

February 28, 2019
Chandler Sopko
knowledge management

How SimplePractice Created a Culture Where Knowledge Management Matters

February 22, 2019
Chandler Sopko
thought leadership

Under Fyre: Former Chief Storyteller at Box Dissects the Fyre Pitch Deck

February 20, 2019
Chandler Sopko
company news

Building A Richer, More Interactive Guru App With Slack's Block Kit

February 13, 2019
Steve Mayernick
customer support

8 Simple Rules for Making Customers Happy: Q&A

February 12, 2019
Hillary Curran
customer support

Customers Are Coworkers: What CX Can Learn From HR

February 12, 2019
Yael McCue
customer support

How SAP Concur Goes Beyond Customer Happiness

February 7, 2019
Chandler Sopko
thought leadership

How AI Will Make Customer Service Reps Better At Their Jobs

February 6, 2019
Rick Nucci
sales enablement

Sales Enablement and Empowerment: Conversations That Matter

February 5, 2019
Steve Mayernick
customer support

Making Customers Happy With 8 Simple Rules

January 31, 2019
Hillary Curran
empower by guru

Turn Inspiration into Reality with Action Planning at Empower

January 30, 2019
Chris Anderson
customer support

How Customer Support Teams Can Drive Revenue Without Being Slimy

January 24, 2019
Matt Romans
empower by guru

Make Connections That Matter With Cohorts at Empower

January 23, 2019
Chris Anderson
product updates

Guru Launches 4 New Features To Further Empower Revenue Teams

January 17, 2019
Steve Mayernick
sales enablement

Why Sales Enablement Is Not Enough: Enter Sales Empowerment

January 15, 2019
Shane Yelicanin
customer support

Industry Leaders Agree: Customer Support Is a Revenue Generator, Not a Cost Center

January 10, 2019
Chandler Sopko
thought leadership

Artificial Intelligence, Hype, and the Future of Humanity

January 8, 2019
Rick Nucci
thought leadership

When It Comes to New Year’s Resolutions, Think FAST, Not SMART

January 3, 2019
Chandler Sopko
thought leadership

How Guru Uses Brand Guidelines to Empower our Revenue Team

December 20, 2018
Christine Richardson
thought leadership

8 Simple Rules for Making Customers Happier: Embody the Champion You Want Your Customer to Become

December 18, 2018
Hillary Curran
empower by guru

6 Reasons Why You Should Attend Empower 2019

December 13, 2018
Chris Anderson
company news

Guru Secures $25M Series B Funding

December 12, 2018
Rick Nucci
customer support

Shift Left, Reduce Costs, Thank Knowledge Management

December 11, 2018
Wes Andrues
customer support

HubSpot Webinar Recap: How Customer Success is Key to Business Growth

December 6, 2018
Chris Anderson
thought leadership

How Autodesk Uses Guru to Drive Adoption of Gainsight and Slack

December 3, 2018
Eraj Siddiqui
sales enablement

How InVision's Sales Enablement Manager Empowers His Sales Team to Have Better Conversations

November 29, 2018
Chandler Sopko
thought leadership

How Hootsuite Makes Outstanding Customer Experience a Competitive Differentiator

November 27, 2018
Chandler Sopko
company news

Giving Thanks: Why at Guru We Don't Give Back, We Give First

November 20, 2018
Chandler Sopko
customer support

6 Reasons Why You Should Build a Customer Education Program

November 15, 2018
Michael Redbord
company news

Announcing AI Suggest Voice

November 12, 2018
Steve Mayernick
thought leadership

Webinar Recap: Artificial Intelligence in Cloud-Based Solutions

November 8, 2018
Rick Nucci
thought leadership

How Incorporating Core Values Into Your Interview Process Can Be a Competitive Differentiator

November 6, 2018
Chandler Sopko
knowledge management

The Problem with Proactive Documentation: Flipping the Script With KCS and Guru

November 1, 2018
Yael McCue
company news

A Gurusome Halloween: 10 Guru-Verified Costume Ideas

October 30, 2018
Chandler Sopko
sales enablement

Conversations, Not Just Content: How Sales Enablement Lost Its Way

October 25, 2018
Steve Mayernick
thought leadership

Why Branding Should Be Every Executive's Top Priority

October 23, 2018
Chandler Sopko
company news

Guru's Security Overview: How We Keep Your Data Safe

October 18, 2018
Wes Andrues
knowledge management

How Guru Uses Guru for Its New Hire Onboarding Process

October 16, 2018
Hillary Curran
sales enablement

Empower Salon: Ideas Into Action

October 11, 2018
Chris Anderson
knowledge management

Redefining the Way You Think About Knowledge

October 9, 2018
Chandler Sopko
knowledge management

Rethinking Your Knowledge Base Architecture: Why Bite-Size is Best

October 4, 2018
Leah E. Friedman
knowledge management

Is Your Internal Knowledge Base Active or Passive?

October 2, 2018
Chandler Sopko
product updates

What's New With Guru: Q3 Product Release Recap

October 1, 2018
Nora West
thought leadership

Using AI to Empower Humans to Work Smarter, Not Replace Them

September 27, 2018
Chandler Sopko
knowledge management

Stop Managing Knowledge and Bring Your Knowledge Network to Life

September 25, 2018
Leah E. Friedman
company news

Announcing Guru's Front Integration

September 24, 2018
Steve Mayernick
sales enablement

How Rev Ops Drives Customer Experience and Loyalty at Splash

September 21, 2018
Chris Anderson
knowledge management

8 Ways Your Company Isn't Knowledge Sharing - And It Could Be Hurting Your Bottom Line

September 20, 2018
Chandler Sopko
knowledge management

Supplementing the Revenue Team: How Guru Benefits All Teams, Including Security

September 18, 2018
Wes Andrues
company news

Guru Named One of Forbes' 20 Rising Stars in Cloud Computing

September 14, 2018
Sunny Manivannan
sales enablement

Six Lessons Learned at the Sales Development Conference

September 11, 2018
Dalton Gilgor
sales enablement

Webinar Recap: How Your "Enablement" Engine Leaves Money on the Table

September 10, 2018
Chris Anderson
thought leadership

Zendesk Webinar Recap: How AI Creates Better, Proactive Customer Experiences

August 29, 2018
Chandler Sopko
customer support

How Shinesty's Customer Experience Team Increased Repeat Purchase Rate by 26%

August 21, 2018
Chandler Sopko
customer support

How ClickFunnels Empowers Agents to Drive Revenue

August 1, 2018
Sunny Manivannan
company news

Our Perspective on Slack’s Acquisition of Hipchat and Stride from Atlassian

July 27, 2018
Rick Nucci
customer support

Silos are out. Collaboration is in.

July 26, 2018
Chris Anderson
knowledge management

Introducing the Knowledge Network

July 13, 2018
Steve Mayernick
customer support

5 Takeaways from Support Driven Expo 2018

June 24, 2018
Sunny Manivannan
company news

Guru's GDPR Readiness Plan

May 23, 2018
Wes Andrues
product updates

Introducing Slack Actions for Guru

May 21, 2018
Steve Mayernick
company news

Meet our Risk and Compliance Officer, Wes Andrues

May 21, 2018
Steve Mayernick
customer support

AI for Customer Support Leaders - Briefing Recap & Take-Aways

May 15, 2018
Chris Anderson
sales enablement

Slack Workflows to Drive Sales Rep Productivity

February 7, 2018
Steve Mayernick
thought leadership

The Way We Work Has Changed, and Our Customers Are Evidence of That

September 6, 2017
Rick Nucci
customer support

The Importance of SEO to Your External Help Center

June 22, 2017
Alex Yamamoto
knowledge management

Add Slack to Your Internal Wiki and Super Charge Knowledge Management

June 14, 2017
Alex Yamamoto
sales enablement

What Sales Asset Management Solutions Don’t Understand About Content Performance

May 9, 2017
Alex Yamamoto
product updates

Announcing Content Performance

May 7, 2017
Rick Nucci
sales enablement

70% of Learning Comes ‘On The Job’, Put Your Sales Knowledge Where Reps Work

April 12, 2017
Alex Yamamoto
customer support

Why Knowledge Centered Support Matters and How it can Impact Your Key Metrics

March 26, 2017
Alex Yamamoto
sales enablement

How Greenhouse, Dell, and Guru Actually use Guru to Improve Sales Enablement

March 7, 2017
Alex Yamamoto
sales enablement

The Role of Sales Enablement in Your Account Based Everything Strategy

February 21, 2017
Alex Yamamoto
sales enablement

3 Reasons Apps Integrated in Your Workflow are the Future

February 17, 2017
Alex Yamamoto
sales enablement

AI for Sales: How to Assess Real Value for Sales Automation

February 7, 2017
Alex Yamamoto
Customer Contact Central