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product updates
Connect Guru With Microsoft Teams for a Collaborative Wiki
January 12, 2021
Steve Mayernick
knowledge management
3 Ways to Check the Health of Your Internal Communications
January 4, 2021
Leah E. Friedman
company news
The Knowledge You Needed in 2020: Guru's Year in Review 🎉
December 21, 2020
Leah E. Friedman
customer support
How to Scale Customer Success
December 10, 2020
Emma Wilcox
company news
What Guru Employees Are Thankful For in 2020
November 23, 2020
Leah E. Friedman
product updates
New Guru Features to Power the Companies Driving Remote Work
November 17, 2020
Steve Mayernick
product updates
How Data Scientists Improve Guru's Search Functionality
November 12, 2020
Sydney Sundell
thought leadership
What is the Future of the Customer Support Tech Stack?
November 10, 2020
Leah E. Friedman
customer support
How Outdoorsy Navigated Bumpy Roads and Exponential Growth
October 29, 2020
Emily Nguyen
current events
Knewsletter: The Curbside Pickup, Tips to Ask for Help, and Thrasio
October 27, 2020
Jenna Griffin
thought leadership
Seeking Balance for Digital Wellness
October 22, 2020
Julia Soffa
knowledge management
Using Slack Connect to Collaborate Efficiently Outside of Our Organization
October 20, 2020
Emily Nguyen
customer support
Remotathon Recap: Scaling 21st Century Customer Support Teams
October 19, 2020
Emma Wilcox
customer support
Spooky Scenarios That Keep Support Managers Up At Night
October 15, 2020
Emma Wilcox
current events
Be the Best Informed Voter You Can Be
October 13, 2020
Leah E. Friedman
current events
Knewsletter: Nikola, Airbnb Leadership, and Combatting Writer's Block
October 8, 2020
Jenna Griffin
knowledge management
Guru Customer Q&A: Thrasio
October 6, 2020
Callie Rojewski
product updates
Introducing the Guru Card Template Gallery
September 29, 2020
Eli Panken
current events
Guru Knewsletter: Powering Through Obstacles While Working Remote
September 25, 2020
Jenna Griffin
thought leadership
How to Spark Employee Happiness While Working Remotely
September 23, 2020
Sarah Mooney
knowledge management
Collaboration and Communication Go Hand In Hand: How to Harness Their Power
September 14, 2020
Leah E. Friedman
customer support
10 Customer Follow-Up Mistakes Experts Make
September 8, 2020
Jeffrey Smithson
customer support
Guru Customer Q&A: Brooklinen
September 1, 2020
Callie Rojewski
current events
Back to School Resources for Working Parents in 2020
August 26, 2020
Emma Wilcox
product updates
What’s New With Guru: Facilitating Better Cross-Company Knowledge Sharing
August 18, 2020
Chandler Sopko
current events
Trusted Election Info: Register to Vote & Read a Poll Like a Pro
August 13, 2020
Leah E. Friedman
knowledge management
How To Improve Employee Efficiency At Work
August 5, 2020
Emma Wilcox
knowledge management
Guru Customer Q&A: ServiceSource
July 31, 2020
Callie Rojewski
product updates
Meet Guru’s Search Team
July 28, 2020
Sydney Sundell
customer support
5 Low-Budget Ways to Improve Customer Experience in 2020
July 23, 2020
Jessica Thiefels
knowledge management
Driving a Culture of Empathy and Knowledge in a Crisis
July 21, 2020
Julia Soffa
knowledge management
Using Knowledge Management As A Service In Different Industries
July 16, 2020
Leah E. Friedman
knowledge management
Transitioning Toward Bite-Sized Knowledge Sharing and Product Adoption
July 14, 2020
Yoni Yampolsky
product updates
Guru App for Microsoft Teams: Keeping You Connected, Engaged, and Aligned
July 7, 2020
Steve Mayernick
sales enablement
Invest in Your Sales Team by Making Your Company Culture Knowledge-Driven
July 2, 2020
Chandler Sopko
customer support
Why Customer Support Teams Need Extra Love
June 30, 2020
Diana Serrano
customer support
Supporting Your CX Teams With Collaborative Knowledge Management
June 25, 2020
Elisabeth Powell
empower by guru
Remoticon Recap: Building a Knowledge Driven Culture
June 18, 2020
Chris Anderson
knowledge management
How to Build Effective Knowledge Management Systems
June 16, 2020
Emma Wilcox
sales enablement
Leading With Empathy: How to Build Trust In Times of Uncertainty
June 11, 2020
Emma Wilcox
current events
Fighting Systemic Racism and Learning to Be Better
June 2, 2020
Leah E. Friedman
empower by guru
Remoticon Recap: Staying Afloat Going Remote
May 28, 2020
Chris Anderson
knowledge management
Guru Customer Q&A: Via Transportation
May 27, 2020
Callie Rojewski
knowledge management
How To Cut The Average Cost To Train A New Employee
May 26, 2020
Leah E. Friedman
knowledge management
Invisible Problems: How Knowledge Management Impacts Remote Workforces
May 19, 2020
Sydney Sundell
product marketing
Win or Lose: Implementing a Post-Deal Review Process
May 14, 2020
Chandler Sopko
company news
Beating Quarantine Fatigue: Seeking Balance in an Emergency
May 13, 2020
Jess Lantis
product updates
Collaborating Remotely: How Guru Keeps Your Company Connected
May 12, 2020
Chandler Sopko
knowledge management
Why Your Company Should Power Up From a Traditional Wiki
May 7, 2020
Leah E. Friedman
sales enablement
The Sales Tools Our Sales Tools Use
May 5, 2020
Chandler Sopko
customer support
How a Self-Serve Product Training Academy Fuels Scalable Customer Success
April 30, 2020
Chris Anderson
knowledge management
Use Knowledge Management to Create Release Notes Templates and Streamline Your Product Delivery Process
April 27, 2020
Julia Soffa
company news
Guru Closes $30 Million Series C Funding, Led by Accel
April 20, 2020
Rick Nucci
sales enablement
How to Improve Sales Effectiveness
April 14, 2020
Emma Wilcox
sales enablement
Sales Enablement vs. Sales Operations
April 7, 2020
Emma Wilcox
sales enablement
Enabling Your Newly Remote Sales Team with Knowledge Management
April 1, 2020
Chandler Sopko
sales enablement
How Top Product Led Sales Teams Make Their Humans Sound Like Experts
March 26, 2020
Rob Falcone
thought leadership
Building a Tech Stack to Equip Your Newly Remote Team
March 24, 2020
Sydney Sundell
knowledge management
Jumpstart Your Remote Work Policy With Quick Templates and Resources
March 18, 2020
Emma Wilcox
knowledge management
Why Knowledge Management is Critical for Remote Teams
March 12, 2020
Steve Mayernick
knowledge management
How to Use Guru to Transition to Remote Work
March 11, 2020
Leah E. Friedman
thought leadership
4 Steps to Create Urgency in Change Management
March 10, 2020
Chelsea Souter
current events
Sharing Trusted Information on the COVID-19 Coronavirus
March 4, 2020
Leah E. Friedman
sales enablement
How to Create a Sales Enablement Content Strategy
March 3, 2020
Emma Wilcox
thought leadership
How to Create a Successful Marketing Event by Showcasing Your Brand
February 27, 2020
Julia Bersin
product updates
A Better and More Collaborative Guru
February 20, 2020
Steve Mayernick
customer support
Customer Service vs Customer Success
February 19, 2020
Emma Wilcox
customer support
Show Customers Love With Amazing Customer Experiences
February 14, 2020
Emma Wilcox
knowledge management
How to Onboard a New Employee More Efficiently
February 12, 2020
Emma Wilcox
empower by guru
What Sales Teams Will Gain from Attending Empower 2020
February 6, 2020
Emma Wilcox
knowledge management
Assess the Health of Your Company’s Internal Knowledge Base
February 4, 2020
Emma Wilcox
empower by guru
What to Expect from CX at Empower
January 29, 2020
Emma Wilcox
company news
Rick Nucci Talks Startups, Culture, and Philly on The Twenty Minute VC
January 24, 2020
Leah E. Friedman
product updates
Capture Knowledge From Your Inbox With Guru’s G Suite Add-On
January 23, 2020
Sydney Sundell
customer support
Invest in Post-Purchase Customer Experience to Drive CX Impact
January 14, 2020
Leah E. Friedman
company news
Introducing Guru Starter: Free Knowledge Management for Growing Teams
January 7, 2020
Rick Nucci
sales enablement
Empowering Our Sales Team with Real-Time Sales Documentation
January 3, 2020
Chandler Sopko
empower by guru
Empower 2020 Speakers Spotlight
December 18, 2019
Emma Wilcox
customer support
5 Key Principles of Direct-to-Consumer Customer Support
December 12, 2019
Elisabeth Powell
knowledge management
4 Tips to Improve Communication in Remote Teams
December 5, 2019
Leah E. Friedman
company news
The Knowledge You Needed in 2019: The Best of Guru 🎉
December 3, 2019
Leah E. Friedman
customer support
The Top 3 Signs Your Support Team Needs Knowledge-Centered Service
November 26, 2019
Yael McCue
sales enablement
Set Up a Scalable Sales Process With the Right Documentation
November 25, 2019
Emma Wilcox
knowledge management
Knowledge Governance: Where to Start
November 19, 2019
Leah E. Friedman
empower by guru
Mark Your Calendars: Empower 2020
November 18, 2019
Emma Wilcox
product marketing
Easy to Find: The Data-Driven Approach to Development
November 14, 2019
Sydney Sundell
product updates
Give Your Knowledge Management a Seasonal Kick with Guru’s Fall Launch
November 12, 2019
Steve Mayernick
sales enablement
Launching Your Sales Enablement Career
November 5, 2019
Emma Wilcox
company news
Here to Help: Customer Success at Guru
November 1, 2019
Hillary Curran
product updates
5 Things Guru Public Cards Can Replace
October 30, 2019
Sydney Sundell
product updates
Introducing Public Guru Cards: From Our Team to Your Team and Beyond
October 28, 2019
Sydney Sundell
knowledge management
Scary Customer Stories to Tell in the Dark
October 25, 2019
Leah E. Friedman
sales enablement
Sales Enablement Success Roundup: October 2019
October 24, 2019
Emma Wilcox
product updates
Guru X Slack: With Block Kit, Company Knowledge is Beautiful
October 22, 2019
Pete Michel
sales enablement
Checking In: How Well-Aligned Is Your Sales Enablement Strategy?
October 18, 2019
Emma Wilcox
product marketing
What’s the Difference Between Brand Positioning and Brand Messaging?
October 17, 2019
Leah E. Friedman
thought leadership
How A CEO Can Effectively Build A Sustainable Company Culture
October 15, 2019
Rick Nucci
customer support
Recap: How Your Direct-to-Consumer Support Team Can Sleigh the Holidays
October 8, 2019
Emma Wilcox
thought leadership
How Next-Generation Knowledge Management Drives IT Business Innovation
October 3, 2019
Leah E. Friedman
customer support
How Bad Information Destroys Customer Service Experiences
October 1, 2019
Leah E. Friedman
company news
Why We Created An Engineering Apprentice Program
September 26, 2019
Mitch Stewart
sales enablement
Sales Enablement Success Roundup: September 2019
September 19, 2019
Leah E. Friedman
knowledge management
Your Knowledge Management Horoscope
September 17, 2019
Leah E. Friedman
thought leadership
Combatting Emerging Cybersecurity Threats
September 12, 2019
Leah E. Friedman
customer support
The Customer Support Stats You Need to Know When Creating a Strategy
September 10, 2019
Leah E. Friedman
product marketing
The State of Product Marketing: Growing Out of Our Teenage Angst
September 6, 2019
Sydney Sundell
knowledge management
Slack's Guru Power Users Share Their Knowledge Management Best Practices
September 5, 2019
Chandler Sopko
product marketing
The Definitive Product Launch Checklist
August 27, 2019
Leah E. Friedman
sales enablement
The Sales Enablement Stats You Need to Know When Creating a Strategy
August 23, 2019
Leah E. Friedman
thought leadership
Using Knowledge Management Best Practices to Improve Experiential Learning Success in Schools
August 22, 2019
Stevin Smith, Executive Director at Ka'ana Solutions
product updates
Take Knowledge Management Efforts Org-Wide With Guru's Summer Launch
August 20, 2019
Steve Mayernick
thought leadership
Why Team Communication Platforms Should Be Your Tech Foundation
August 15, 2019
Leah E. Friedman
sales enablement
Sales Enablement Success Roundup: August 2019
August 13, 2019
Leah E. Friedman
customer support
Don't Drop the Ball: The Simple Reassurance of Confirmed Knowledge
August 8, 2019
Leah E. Friedman
customer support
Know Your Terminology: Customer Support vs Customer Experience
August 6, 2019
Leah E. Friedman
knowledge management
Knowledge Hack: Organizing Your Notes
August 1, 2019
Jenna Griffin
knowledge management
3 Keys to a Successful New Hire Onboarding Process
July 30, 2019
Leah E. Friedman
sales enablement
Group Demos: Confessions From Both Sides of The Table
July 25, 2019
Rob Falcone
sales enablement
Sales Knowledge Playbook: 3 Ways to Reimagine Your RFP Process
July 22, 2019
Steve Mayernick
thought leadership
Artificial Intelligence Is Designed To Learn, So Start Letting It
July 16, 2019
Rick Nucci
sales enablement
5 Ways Guru Gets Your Sales Team The Exact Content It Needs
July 11, 2019
Chandler Sopko
knowledge management
Why Knowledge Management Should Be A Top Budget Priority
July 2, 2019
Greg Fargo, CPA
company news
Know Way, Rosé — The Knowledge You Need to Survive the Summer
June 27, 2019
Leah E. Friedman
knowledge management
3 Ways an AI-Powered Knowledge Base Changes the Game for Reps and Customers
June 25, 2019
Chandler Sopko
knowledge management
How Guru Uses Guru for Revenue Operations
June 20, 2019
Sarah Noderer
sales enablement
Sales Knowledge Playbook: Use Front’s Smart Scheduling to Accelerate Your Prospecting
June 4, 2019
Noelle Acosta
empower by guru
Key Takeaways from Sales Leaders at Empower 2019
May 30, 2019
Chandler Sopko
empower by guru
What We Learned From CX Experts at Empower 2019
May 28, 2019
Leah E. Friedman
sales enablement
Sales Knowledge Playbook: Fast-Tracking Your Content Request
May 21, 2019
Leah E. Friedman
empower by guru
The Best of Empower 2019
May 16, 2019
Chris Anderson
product updates
Spring Launch 2019: Creating a Network out of Your Company’s Collective Intelligence
May 8, 2019
Steve Mayernick
customer support
How to Craft Digital Communication Experiences Your Customers Will Love
May 3, 2019
Hillary Curran
sales enablement
Just F*ing Demo: Webinar Recap
May 1, 2019
Wes Yee
thought leadership
The Best Search is No Search Powered by AI
April 26, 2019
Chandler Sopko
sales enablement
Sales Knowledge Playbook: Ditch Workarounds and Boost Your Win Rate
April 25, 2019
Leah E. Friedman
empower by guru
Countdown to Empower 2019
April 18, 2019
Chris Anderson
customer support
Webinar Preview: Crafting Digital Communication Experiences Your Customers Will Love
April 16, 2019
Hillary Curran
sales enablement
Change the Conversation: 5 Sales Pitching Lessons from Mad Men
April 11, 2019
Leah E. Friedman
empower by guru
How to Get the Most Out of Empower 2019: Webinar Recap
April 10, 2019
Chris Anderson
thought leadership
How to Be a Better Bicoastal Team: 5 Takeaways From Our Marketing Offsite
April 9, 2019
Chandler Sopko
sales enablement
How to Judge a Demo When Everyone’s Saying the Same Damn Thing
April 3, 2019
Rob Falcone
thought leadership
Is Your AI Tool A Competent Jerk Or A Lovable Fool?
April 2, 2019
Rick Nucci
company news
Guru Ranks #1 in Satisfaction in Knowledge Management on G2 Crowd
April 1, 2019
Steve Mayernick
knowledge management
6 Reasons Spring is the Perfect Time to Clean Up Your Knowledge Base
March 28, 2019
Leah E. Friedman
knowledge management
How Knowledge Management Makes Security SOAR
March 26, 2019
Wes Andrues
empower by guru
Empower 2019: What Support and CX Leaders Are Most Excited About
March 21, 2019
Chris Anderson
customer support
How Lucidchart’s Support Team Drives Revenue by Helping Customers Help Themselves
March 19, 2019
Chandler Sopko
sales enablement
Disentangling the Sales Asset Management and Sales Enablement Relationship
March 14, 2019
Leah E. Friedman
knowledge management
How Guru Uses Guru For A Successful HR Knowledge Base
March 12, 2019
Bianca Feliciano Nedjar, SHRM-SCP
knowledge management
How Internal Knowledge Can Enable Cross-Functional Strategy
March 8, 2019
Steve Mayernick
knowledge management
Webinar Recap: How to Create a Culture Where Knowledge Matters
March 8, 2019
Wes Yee
product updates
The Expected (and Unexpected) Benefits of Building with Block Kit
March 1, 2019
Raman Khakh
sales enablement
Industry Leaders Agree: Successful Sales Enablement Focuses On Conversations, Not Content
February 28, 2019
Chandler Sopko
knowledge management
How SimplePractice Created a Culture Where Knowledge Management Matters
February 22, 2019
Chandler Sopko
thought leadership
Under Fyre: Former Chief Storyteller at Box Dissects the Fyre Pitch Deck
February 20, 2019
Chandler Sopko
company news
Building A Richer, More Interactive Guru App With Slack's Block Kit
February 13, 2019
Steve Mayernick
customer support
8 Simple Rules for Making Customers Happy: Q&A
February 12, 2019
Hillary Curran
customer support
Customers Are Coworkers: What CX Can Learn From HR
February 12, 2019
Yael McCue
customer support
How SAP Concur Goes Beyond Customer Happiness
February 7, 2019
Chandler Sopko
thought leadership
How AI Will Make Customer Service Reps Better At Their Jobs
February 6, 2019
Rick Nucci
sales enablement
Sales Enablement and Empowerment: Conversations That Matter
February 5, 2019
Steve Mayernick
customer support
Making Customers Happy With 8 Simple Rules
January 31, 2019
Hillary Curran
empower by guru
Turn Inspiration into Reality with Action Planning at Empower
January 30, 2019
Chris Anderson
customer support
How Customer Support Teams Can Drive Revenue Without Being Slimy
January 24, 2019
Matt Romans
empower by guru
Make Connections That Matter With Cohorts at Empower
January 23, 2019
Chris Anderson
product updates
Guru Launches 4 New Features To Further Empower Revenue Teams
January 17, 2019
Steve Mayernick
sales enablement
Why Sales Enablement Is Not Enough: Enter Sales Empowerment
January 15, 2019
Shane Yelicanin
customer support
Industry Leaders Agree: Customer Support Is a Revenue Generator, Not a Cost Center
January 10, 2019
Chandler Sopko
thought leadership
Artificial Intelligence, Hype, and the Future of Humanity
January 8, 2019
Rick Nucci
thought leadership
When It Comes to New Year’s Resolutions, Think FAST, Not SMART
January 3, 2019
Chandler Sopko
thought leadership
How Guru Uses Brand Guidelines to Empower our Revenue Team
December 20, 2018
Christine Richardson
thought leadership
8 Simple Rules for Making Customers Happier: Embody the Champion You Want Your Customer to Become
December 18, 2018
Hillary Curran
empower by guru
6 Reasons Why You Should Attend Empower 2019
December 13, 2018
Chris Anderson
company news
Guru Secures $25M Series B Funding
December 12, 2018
Rick Nucci
customer support
Shift Left, Reduce Costs, Thank Knowledge Management
December 11, 2018
Wes Andrues
customer support
HubSpot Webinar Recap: How Customer Success is Key to Business Growth
December 6, 2018
Chris Anderson
thought leadership
How Autodesk Uses Guru to Drive Adoption of Gainsight and Slack
December 3, 2018
Eraj Siddiqui
sales enablement
How InVision's Sales Enablement Manager Empowers His Sales Team to Have Better Conversations
November 29, 2018
Chandler Sopko
thought leadership
How Hootsuite Makes Outstanding Customer Experience a Competitive Differentiator
November 27, 2018
Chandler Sopko
company news
Giving Thanks: Why at Guru We Don't Give Back, We Give First
November 20, 2018
Chandler Sopko
customer support
6 Reasons Why You Should Build a Customer Education Program
November 15, 2018
Michael Redbord
company news
Announcing AI Suggest Voice
November 12, 2018
Steve Mayernick
thought leadership
Webinar Recap: Artificial Intelligence in Cloud-Based Solutions
November 8, 2018
Rick Nucci
thought leadership
How Incorporating Core Values Into Your Interview Process Can Be a Competitive Differentiator
November 6, 2018
Chandler Sopko
knowledge management
The Problem with Proactive Documentation: Flipping the Script With KCS and Guru
November 1, 2018
Yael McCue
company news
A Gurusome Halloween: 10 Guru-Verified Costume Ideas
October 30, 2018
Chandler Sopko
sales enablement
Conversations, Not Just Content: How Sales Enablement Lost Its Way
October 25, 2018
Steve Mayernick
thought leadership
Why Branding Should Be Every Executive's Top Priority
October 23, 2018
Chandler Sopko
company news
Guru's Security Overview: How We Keep Your Data Safe
October 18, 2018
Wes Andrues
knowledge management
How Guru Uses Guru for Its New Hire Onboarding Process
October 16, 2018
Hillary Curran
sales enablement
Empower Salon: Ideas Into Action
October 11, 2018
Chris Anderson
knowledge management
Redefining the Way You Think About Knowledge
October 9, 2018
Chandler Sopko
knowledge management
Rethinking Your Knowledge Base Architecture: Why Bite-Size is Best
October 4, 2018
Leah E. Friedman
knowledge management
Is Your Internal Knowledge Base Active or Passive?
October 2, 2018
Chandler Sopko
product updates
What's New With Guru: Q3 Product Release Recap
October 1, 2018
Nora West
thought leadership
Using AI to Empower Humans to Work Smarter, Not Replace Them
September 27, 2018
Chandler Sopko
knowledge management
Stop Managing Knowledge and Bring Your Knowledge Network to Life
September 25, 2018
Leah E. Friedman
company news
Announcing Guru's Front Integration
September 24, 2018
Steve Mayernick
sales enablement
How Rev Ops Drives Customer Experience and Loyalty at Splash
September 21, 2018
Chris Anderson
knowledge management
8 Ways Your Company Isn't Knowledge Sharing - And It Could Be Hurting Your Bottom Line
September 20, 2018
Chandler Sopko
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