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Empower 2019: What Support and CX Leaders Are Most Excited About

customer support

How Lucidchart’s Support Team Drives Revenue by Helping Customers Help Themselves

sales enablement

Disentangling the Sales Asset Management and Sales Enablement Relationship

Leah E. Friedman

knowledge management

How Guru Uses Guru for HR Knowledge Management

Bianca Feliciano Nedjar, SHRM-SCP

knowledge management

You Don’t Know What You Don’t Know: How Internal Knowledge Saved This Product Marketer’s Content Strategy

Steve Mayernick

knowledge management

Webinar Recap: How to Create a Culture Where Knowledge Matters

product updates

The Expected (and Unexpected) Benefits of Building with Block Kit

sales enablement

Industry Leaders Agree: Successful Sales Enablement Focuses On Conversations, Not Content

February 28, 2019

knowledge management

How SimplePractice Created a Culture Where Knowledge Management Matters

February 22, 2019

thought leadership

Under Fyre: Former Chief Storyteller at Box Dissects the Fyre Pitch Deck

February 20, 2019

Building A Richer, More Interactive Guru App With Slack's Block Kit

February 13, 2019

Steve Mayernick

customer support

8 Simple Rules for Making Customers Happy: Q&A

February 12, 2019

customer support

Customers Are Coworkers: What CX Can Learn From HR

February 12, 2019

customer support

How SAP Concur Goes Beyond Customer Happiness

February 7, 2019

thought leadership

How AI Will Make Customer Service Reps Better At Their Jobs

February 6, 2019

sales enablement

Sales Enablement and Empowerment: Conversations That Matter

February 5, 2019

Steve Mayernick

customer support

Webinar Recap: 8 Simple Rules for Making Customers Happy

January 31, 2019

Turn Inspiration into Reality with Action Planning at Empower

January 30, 2019

customer support

How Customer Support Teams Can Drive Revenue Without Being Slimy

January 24, 2019

Make Connections That Matter With Cohorts at Empower

January 23, 2019

product updates

Guru Launches 4 New Features To Further Empower Revenue Teams

January 17, 2019

Steve Mayernick

revenue empowerment

Why Sales Enablement Is Not Enough: Enter Sales Empowerment

January 15, 2019

Shane Yelicanin

customer support

Industry Leaders Agree: Customer Support Is a Revenue Generator, Not a Cost Center

January 10, 2019

thought leadership

Artificial Intelligence, Hype, and the Future of Humanity

January 8, 2019

thought leadership

When It Comes to New Year’s Resolutions, Think FAST, Not SMART

January 3, 2019

thought leadership

How Guru Uses Brand Guidelines to Empower our Revenue Team

December 20, 2018

Christine Richardson

thought leadership

8 Simple Rules for Making Customers Happier: Embody the Champion You Want Your Customer to Become

December 18, 2018

6 Reasons Why You Should Attend Empower 2019

December 13, 2018

Guru Secures $25M Series B Funding

December 12, 2018

customer support

Shift Left, Reduce Costs, Thank Knowledge Management

December 11, 2018

customer support

HubSpot Webinar Recap: How Customer Success is Key to Business Growth

December 6, 2018

thought leadership

How Autodesk Uses Guru to Drive Adoption of Gainsight and Slack

December 3, 2018

sales enablement

How InVision's Sales Enablement Manager Empowers His Sales Team to Have Better Conversations

November 29, 2018

thought leadership

How Hootsuite Makes Outstanding Customer Experience a Competitive Differentiator

November 27, 2018

Giving Thanks: Why at Guru We Don't Give Back, We Give First

November 20, 2018

customer support

6 Reasons Why You Should Build a Customer Education Program

November 15, 2018

Michael Redbord

Announcing AI Suggest Voice

November 12, 2018

Steve Mayernick

thought leadership

Webinar Recap: Artificial Intelligence in Cloud-Based Solutions

November 8, 2018

thought leadership

How Incorporating Core Values Into Your Interview Process Can Be a Competitive Differentiator

November 6, 2018

knowledge management

The Problem with Proactive Documentation: Flipping the Script With KCS and Guru

November 1, 2018

A Gurusome Halloween: 10 Guru-Verified Costume Ideas

October 30, 2018

sales enablement

Conversations, Not Content: How Sales Enablement Lost its Way

October 25, 2018

Steve Mayernick

thought leadership

Why Branding Should Be Every Executive's Top Priority

October 23, 2018

Guru's Security Overview: How We Keep Your Data Safe

October 18, 2018

knowledge management

How Guru Uses Guru for Employee Onboarding

October 16, 2018

revenue empowerment

Empower Salon: Ideas Into Action

October 11, 2018

knowledge management

Redefining the Way You Think About Knowledge

October 9, 2018

knowledge management

Rethinking Your Knowledge Base Architecture: Why Bite-Size is Best

October 4, 2018

Leah E. Friedman

knowledge management

Is Your Internal Knowledge Base Active or Passive?

October 2, 2018

product updates

What's New With Guru: Q3 Product Release Recap

October 1, 2018

thought leadership

Using AI to Empower Humans to Work Smarter, Not Replace Them

September 27, 2018

knowledge management

Stop Managing Knowledge and Bring Your Knowledge Network to Life

September 25, 2018

Leah E. Friedman

Announcing Guru's Front Integration

September 24, 2018

Steve Mayernick

revenue empowerment

How Rev Ops Drives Customer Experience and Loyalty at Splash

September 21, 2018

knowledge management

The Top 8 Ways Knowledge Plays Hard-to-Get in Your Organization

September 20, 2018

knowledge management

Supplementing the Revenue Team: How Guru Benefits All Teams, Including Security

September 18, 2018

Guru Named One of Forbes' 20 Rising Stars in Cloud Computing

September 14, 2018

Sunny Manivannan

sales enablement

Six Lessons Learned at the Sales Development Conference

September 11, 2018

revenue empowerment

Webinar Recap: How Your "Enablement" Engine Leaves Money on the Table

September 10, 2018

thought leadership

Zendesk Webinar Recap: How AI Creates Better, Proactive Customer Experiences

August 29, 2018

customer support

How Shinesty's Customer Experience Team Increased Repeat Purchase Rate by 26%

August 21, 2018

revenue empowerment

How ClickFunnels Empowers Agents to Drive Revenue

Sunny Manivannan

Our Perspective on Slack’s Acquisition of Hipchat and Stride from Atlassian

revenue empowerment

Silos are out. Collaboration is in.

revenue empowerment

Introducing the Revenue Empowerment Network

Steve Mayernick

customer support

5 Takeaways from Support Driven Expo 2018

Sunny Manivannan

Guru's GDPR Readiness Plan

product updates

Introducing Slack Actions for Guru

Steve Mayernick

Meet our Risk and Compliance Officer, Wes Andrues

Steve Mayernick

customer support

AI for Customer Support Leaders - Briefing Recap & Take-Aways

sales enablement

Slack Workflows to Drive Sales Rep Productivity

February 7, 2018

Steve Mayernick

thought leadership

The Way We Work Has Changed, and Our Customers Are Evidence of That

September 6, 2017

customer support

The Importance of SEO to Your External Help Center

customer support

7 Reasons Your Internal Wiki Should Live in Slack

sales enablement

What Sales Asset Management Solutions Don’t Understand About Content Performance

product updates

Announcing Content Performance

sales enablement

70% of Learning Comes ‘On The Job’, Put Your Sales Knowledge Where Reps Work

customer support

Why Knowledge Centered Support Matters and How it can Impact Your Key Metrics

sales enablement

How Greenhouse, Dell, and Guru Actually use Guru to Improve Sales Enablement

sales enablement

The Role of Sales Enablement in Your Account Based Everything Strategy

February 21, 2017

sales enablement

3 Reasons Apps Integrated in Your Workflow are the Future

February 17, 2017

sales enablement

AI for Sales: How to Break Through the Vendor BS and Assess Real Value

February 7, 2017

product updates

Announcing Our New Release and Slack Investment

January 3, 2017

customer support

The Role of Messaging Apps in Your Support Stack

December 6, 2016

customer support

The Missing Link in Your Customer Support Stack: An Agent-Facing Knowledge Base

November 20, 2016

customer support

The Importance of an Internal Knowledge Base in All Hands Support

November 7, 2016

Steve Mayernick

sales enablement

Bridging the Knowledge Gap in Your Account Based Marketing Strategy

October 16, 2016

Steve Mayernick

sales enablement

Countering FUD in Sales: A New-Age Approach to Combat Your Buyer’s Inner Skeptic

August 23, 2016

Steve Mayernick

sales enablement

How to Crush Your First 30 Days as a New Sales Enablement Hire

sales enablement

5 Key Metrics to Track Your Sales Enablement Success

sales enablement

1-day sales onboarding hack: From sales hire to salesperson in a single day

sales enablement

How a Sales Enablement Solution can Supercharge Your Remote Sales Team

sales enablement

Benefits Of Using Video in Your Sales Rep Onboarding Process

sales enablement

How You Can Help Your Sales Team Be More Productive With Slack

sales enablement

What the Rise of Bots Means for Your Sales Enablement Team

sales enablement

UX: The Reason Your Sales Stack Has Low Adoption

sales enablement

How To Dramatically Impact Your Key Business Metrics With Sales Enablement

knowledge management

How Guru Improves Software Development at Fullstack Labs

thought leadership

7 Slack Apps To Supercharge Your SaaS Sales & Customer Support Teams

sales enablement

Separating Signal vs. Noise: The Role of Knowledge Curation in the Enterprise

sales enablement

Why You Need Sales Documentation to Build a Kick-ass Sales Team

product updates

Guru Bot for Slack!

sales enablement

The Engine Behind Sales Acceleration: Sales Enablement

sales enablement

How and Where to Find Actionable Sales Content

February 10, 2016

sales enablement

Why Inaccurate Content Is Costing You Deals & Losing You Money

February 6, 2016

product updates

Slack + Guru: Better Together

February 5, 2016

thought leadership

Why Buying a SaaS Solution Only Solves Half of Your Problem

February 2, 2016

sales enablement

Why Your Sales Reps Need Shorter Content

January 31, 2016

sales enablement

5 Skills Every Sales Enablement Hire Must Have

January 27, 2016

thought leadership

How to be a Successful Product Manager

January 25, 2016

sales enablement

3 Reasons Browser Extensions are so Powerful

January 13, 2016

product updates

How to Use Guru Q&A

December 22, 2015

Why We Chose Philadelphia for our Startup (again)

December 9, 2015

knowledge management

How to Build a Knowledge Base for your Growing Team (Without Even Realizing It)

December 8, 2015

knowledge management

The Fallacy of Enterprise Search

November 9, 2015

sales enablement

5 Actionable Sales Enablement Blogs Every Salesperson Should Read

October 24, 2015

knowledge management

Some Thoughts on the Future of Email

October 20, 2015

sales enablement

11 of the Best SaaS Sales Enablement Twitter Accounts to Follow

October 6, 2015

thought leadership

How a B2B SaaS Sales Start-Up Got Over 500 Votes on Product Hunt

September 30, 2015

sales enablement

One Key Takeaway from Dreamforce 2015

September 22, 2015

product updates

Introducing Guru - knowledge sharing reinvented

August 30, 2015

knowledge management

Traditional Wikis Don't Work for Enterprises: Here's How to Fix It

sales enablement

3 Keys to Engaging Your Sales Engineer

thought leadership

How you can Help the Philly Startup Community

product updates

Getting Started with Guru

product updates

Getting Adoption with Guru

product updates

How to Pin Cards in Guru

product updates

Guru Context: Use Cases

sales enablement

5 Tips for First Time Sales Managers

sales enablement

How Guru Helps Sales Teams Close More Deals

sales enablement

6 Ways to use the Power of Influence to Close More Deals

sales enablement

Focus Your Messaging on The Job, Not The Persona

product updates

How to Verify your Knowledge in Guru

product updates

How to Create Groups in Guru

product updates

How to use Boards in Guru

product updates

How to Comment in Guru

product updates

How to Invite Your Team in Guru

product updates

Use Case - Jumpstart your Frequently Asked Questions

product updates

Use Case - Sales Competitive Positioning

product updates

Use Case - Sales Process & Messaging

thought leadership

Why and How to Fill Your Next Leadership Role From Within

knowledge management

3 Reasons Why Q&A in the Enterprise Fails and How to Fix it

thought leadership

How to not be (such) a Sensitive Founder

sales enablement

3 Reasons Internal Relationships are Critical to Startup Sales Success

thought leadership

When Your Product Breaks, You Need to Own It. Here's How.

sales enablement

3 Questions I Ask in Every Sales Interview

Our 2nd Big Bet

sales enablement

6 Lessons Learned Selling Into a New Market

sales enablement

The End of Documents

sales enablement

Remember That Time Everyone Said Email is Dead?

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