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thought leadership
Combatting Emerging Cybersecurity Threats
September 12, 2019
Leah E. Friedman
customer support
The Customer Support Stats You Need to Know When Creating a Strategy
September 10, 2019
Leah E. Friedman
product marketing
The State of Product Marketing: Growing Out of Our Teenage Angst
September 6, 2019
Sydney Sundell
knowledge management
Slack's Guru Power Users Share Their Knowledge Management Best Practices
September 5, 2019
Chandler Sopko
product marketing
The Definitive Product Launch Checklist
August 27, 2019
Leah E. Friedman
sales enablement
The Sales Enablement Stats You Need to Know When Creating a Strategy
August 23, 2019
Leah E. Friedman
thought leadership
Using Knowledge Management Best Practices to Improve Experiential Learning Success in Schools
August 22, 2019
Stevin Smith, Executive Director at Ka'ana Solutions
product updates
Take Knowledge Management Efforts Org-Wide With Guru's Summer Launch
August 20, 2019
Steve Mayernick
thought leadership
Why Team Communication Platforms Should Be Your Tech Foundation
August 15, 2019
Leah E. Friedman
sales enablement
Sales Enablement Success Roundup: August 2019
August 13, 2019
Leah E. Friedman
customer support
Don't Drop the Ball: The Simple Reassurance of Confirmed Knowledge
August 8, 2019
Leah E. Friedman
customer support
Know Your Terminology: Customer Support vs Customer Experience
August 6, 2019
Leah E. Friedman
knowledge management
Knowledge Hack: Organizing Your Notes
August 1, 2019
Jenna Griffin
knowledge management
3 Keys to a Successful New Hire Onboarding Process
July 30, 2019
Leah E. Friedman
sales enablement
Group Demos: Confessions From Both Sides of The Table
July 25, 2019
Rob Falcone
sales enablement
Sales Knowledge Playbook: 3 Ways to Reimagine Your RFP Process
July 22, 2019
Steve Mayernick
thought leadership
Artificial Intelligence Is Designed To Learn, So Start Letting It
July 16, 2019
Rick Nucci
sales enablement
5 Ways Guru Gets Your Sales Team The Exact Content It Needs
July 11, 2019
Chandler Sopko
knowledge management
Why Knowledge Management Should Be A Top Budget Priority
July 2, 2019
Greg Fargo, CPA
company news
Know Way, Rosé — The Knowledge You Need to Survive the Summer
June 27, 2019
Leah E. Friedman
knowledge management
3 Ways an AI-Powered Knowledge Base Changes the Game for Reps and Customers
June 25, 2019
Chandler Sopko
knowledge management
How Guru Uses Guru for Revenue Operations
June 20, 2019
Sarah Noderer
sales enablement
Sales Knowledge Playbook: Use Front’s Smart Scheduling to Accelerate Your Prospecting
June 4, 2019
Noelle Acosta
empower 2019
Key Takeaways from Sales Leaders at Empower 2019
May 30, 2019
Chandler Sopko
empower 2019
What We Learned From CX Experts at Empower 2019
May 28, 2019
Leah E. Friedman
sales enablement
Sales Knowledge Playbook: Fast-Tracking Your Content Request
May 21, 2019
Leah E. Friedman
empower 2019
The Best of Empower 2019
May 16, 2019
Chris Anderson
product updates
Spring Launch 2019: Creating a Network out of Your Company’s Collective Intelligence
May 8, 2019
Steve Mayernick
customer support
How to Craft Digital Communication Experiences Your Customers Will Love
May 3, 2019
Hillary Curran
sales enablement
Just F*ing Demo: Webinar Recap
May 1, 2019
Wes Yee
thought leadership
The Best Search is No Search
April 26, 2019
Chandler Sopko
sales enablement
Sales Knowledge Playbook: Ditch Workarounds and Boost Your Win Rate
April 25, 2019
Leah E. Friedman
empower 2019
Countdown to Empower 2019
April 18, 2019
Chris Anderson
customer support
Webinar Preview: Crafting Digital Communication Experiences Your Customers Will Love
April 16, 2019
Hillary Curran
sales enablement
Change the Conversation: 5 Sales Pitching Lessons from Mad Men
April 11, 2019
Leah E. Friedman
empower 2019
How to Get the Most Out of Empower 2019: Webinar Recap
April 10, 2019
Chris Anderson
thought leadership
How to Be a Better Bicoastal Team: 5 Takeaways From Our Marketing Offsite
April 9, 2019
Chandler Sopko
sales enablement
How to Judge a Demo When Everyone’s Saying the Same Damn Thing
April 3, 2019
Rob Falcone
thought leadership
Is Your AI Tool A Competent Jerk Or A Lovable Fool?
April 2, 2019
Rick Nucci
company news
Guru Ranks #1 in Satisfaction Across All Knowledge Management Vendors on G2 Crowd
April 1, 2019
Steve Mayernick
knowledge management
6 Reasons Spring is the Perfect Time to Clean Up Your Knowledge Base
March 28, 2019
Leah E. Friedman
knowledge management
How Knowledge Management Makes Security SOAR
March 26, 2019
Wes Andrues
empower 2019
Empower 2019: What Support and CX Leaders Are Most Excited About
March 21, 2019
Chris Anderson
customer support
How Lucidchart’s Support Team Drives Revenue by Helping Customers Help Themselves
March 19, 2019
Chandler Sopko
sales enablement
Disentangling the Sales Asset Management and Sales Enablement Relationship
March 14, 2019
Leah E. Friedman
knowledge management
How Guru Uses Guru for HR Knowledge Management
March 12, 2019
Bianca Feliciano Nedjar, SHRM-SCP
knowledge management
You Don’t Know What You Don’t Know: How Internal Knowledge Saved This Product Marketer’s Content Strategy
March 8, 2019
Steve Mayernick
knowledge management
Webinar Recap: How to Create a Culture Where Knowledge Matters
March 8, 2019
Wes Yee
product updates
The Expected (and Unexpected) Benefits of Building with Block Kit
March 1, 2019
Raman Khakh
sales enablement
Industry Leaders Agree: Successful Sales Enablement Focuses On Conversations, Not Content
February 28, 2019
Chandler Sopko
knowledge management
How SimplePractice Created a Culture Where Knowledge Management Matters
February 22, 2019
Chandler Sopko
thought leadership
Under Fyre: Former Chief Storyteller at Box Dissects the Fyre Pitch Deck
February 20, 2019
Chandler Sopko
company news
Building A Richer, More Interactive Guru App With Slack's Block Kit
February 13, 2019
Steve Mayernick
customer support
8 Simple Rules for Making Customers Happy: Q&A
February 12, 2019
Hillary Curran
customer support
Customers Are Coworkers: What CX Can Learn From HR
February 12, 2019
Yael McCue
customer support
How SAP Concur Goes Beyond Customer Happiness
February 7, 2019
Chandler Sopko
thought leadership
How AI Will Make Customer Service Reps Better At Their Jobs
February 6, 2019
Rick Nucci
sales enablement
Sales Enablement and Empowerment: Conversations That Matter
February 5, 2019
Steve Mayernick
customer support
Webinar Recap: 8 Simple Rules for Making Customers Happy
January 31, 2019
Hillary Curran
empower 2019
Turn Inspiration into Reality with Action Planning at Empower
January 30, 2019
Chris Anderson
customer support
How Customer Support Teams Can Drive Revenue Without Being Slimy
January 24, 2019
Matt Romans
empower 2019
Make Connections That Matter With Cohorts at Empower
January 23, 2019
Chris Anderson
product updates
Guru Launches 4 New Features To Further Empower Revenue Teams
January 17, 2019
Steve Mayernick
sales enablement
Why Sales Enablement Is Not Enough: Enter Sales Empowerment
January 15, 2019
Shane Yelicanin
customer support
Industry Leaders Agree: Customer Support Is a Revenue Generator, Not a Cost Center
January 10, 2019
Chandler Sopko
thought leadership
Artificial Intelligence, Hype, and the Future of Humanity
January 8, 2019
Rick Nucci
thought leadership
When It Comes to New Year’s Resolutions, Think FAST, Not SMART
January 3, 2019
Chandler Sopko
thought leadership
How Guru Uses Brand Guidelines to Empower our Revenue Team
December 20, 2018
Christine Richardson
thought leadership
8 Simple Rules for Making Customers Happier: Embody the Champion You Want Your Customer to Become
December 18, 2018
Hillary Curran
empower 2019
6 Reasons Why You Should Attend Empower 2019
December 13, 2018
Chris Anderson
company news
Guru Secures $25M Series B Funding
December 12, 2018
Rick Nucci
customer support
Shift Left, Reduce Costs, Thank Knowledge Management
December 11, 2018
Wes Andrues
customer support
HubSpot Webinar Recap: How Customer Success is Key to Business Growth
December 6, 2018
Chris Anderson
thought leadership
How Autodesk Uses Guru to Drive Adoption of Gainsight and Slack
December 3, 2018
Eraj Siddiqui
sales enablement
How InVision's Sales Enablement Manager Empowers His Sales Team to Have Better Conversations
November 29, 2018
Chandler Sopko
thought leadership
How Hootsuite Makes Outstanding Customer Experience a Competitive Differentiator
November 27, 2018
Chandler Sopko
company news
Giving Thanks: Why at Guru We Don't Give Back, We Give First
November 20, 2018
Chandler Sopko
customer support
6 Reasons Why You Should Build a Customer Education Program
November 15, 2018
Michael Redbord
company news
Announcing AI Suggest Voice
November 12, 2018
Steve Mayernick
thought leadership
Webinar Recap: Artificial Intelligence in Cloud-Based Solutions
November 8, 2018
Rick Nucci
thought leadership
How Incorporating Core Values Into Your Interview Process Can Be a Competitive Differentiator
November 6, 2018
Chandler Sopko
knowledge management
The Problem with Proactive Documentation: Flipping the Script With KCS and Guru
November 1, 2018
Yael McCue
company news
A Gurusome Halloween: 10 Guru-Verified Costume Ideas
October 30, 2018
Chandler Sopko
sales enablement
Conversations, Not Content: How Sales Enablement Lost its Way
October 25, 2018
Steve Mayernick
thought leadership
Why Branding Should Be Every Executive's Top Priority
October 23, 2018
Chandler Sopko
company news
Guru's Security Overview: How We Keep Your Data Safe
October 18, 2018
Wes Andrues
knowledge management
How Guru Uses Guru for Employee Onboarding
October 16, 2018
Hillary Curran
sales enablement
Empower Salon: Ideas Into Action
October 11, 2018
Chris Anderson
knowledge management
Redefining the Way You Think About Knowledge
October 9, 2018
Chandler Sopko
knowledge management
Rethinking Your Knowledge Base Architecture: Why Bite-Size is Best
October 4, 2018
Leah E. Friedman
knowledge management
Is Your Internal Knowledge Base Active or Passive?
October 2, 2018
Chandler Sopko
product updates
What's New With Guru: Q3 Product Release Recap
October 1, 2018
Nora West
thought leadership
Using AI to Empower Humans to Work Smarter, Not Replace Them
September 27, 2018
Chandler Sopko
knowledge management
Stop Managing Knowledge and Bring Your Knowledge Network to Life
September 25, 2018
Leah E. Friedman
company news
Announcing Guru's Front Integration
September 24, 2018
Steve Mayernick
sales enablement
How Rev Ops Drives Customer Experience and Loyalty at Splash
September 21, 2018
Chris Anderson
knowledge management
The Top 8 Ways Knowledge Plays Hard-to-Get in Your Organization
September 20, 2018
Chandler Sopko
knowledge management
Supplementing the Revenue Team: How Guru Benefits All Teams, Including Security
September 18, 2018
Wes Andrues
company news
Guru Named One of Forbes' 20 Rising Stars in Cloud Computing
September 14, 2018
Sunny Manivannan
sales enablement
Six Lessons Learned at the Sales Development Conference
September 11, 2018
Dalton Gilgor
sales enablement
Webinar Recap: How Your "Enablement" Engine Leaves Money on the Table
September 10, 2018
Chris Anderson
thought leadership
Zendesk Webinar Recap: How AI Creates Better, Proactive Customer Experiences
August 29, 2018
Chandler Sopko
customer support
How Shinesty's Customer Experience Team Increased Repeat Purchase Rate by 26%
August 21, 2018
Chandler Sopko
customer support
How ClickFunnels Empowers Agents to Drive Revenue
August 1, 2018
Sunny Manivannan
company news
Our Perspective on Slack’s Acquisition of Hipchat and Stride from Atlassian
July 27, 2018
Rick Nucci
customer support
Silos are out. Collaboration is in.
July 26, 2018
Chris Anderson
knowledge management
Introducing the Knowledge Network
July 13, 2018
Steve Mayernick
customer support
5 Takeaways from Support Driven Expo 2018
June 24, 2018
Sunny Manivannan
company news
Guru's GDPR Readiness Plan
May 23, 2018
Wes Andrues
product updates
Introducing Slack Actions for Guru
May 21, 2018
Steve Mayernick
company news
Meet our Risk and Compliance Officer, Wes Andrues
May 21, 2018
Steve Mayernick
customer support
AI for Customer Support Leaders - Briefing Recap & Take-Aways
May 15, 2018
Chris Anderson
sales enablement
Slack Workflows to Drive Sales Rep Productivity
February 7, 2018
Steve Mayernick
thought leadership
The Way We Work Has Changed, and Our Customers Are Evidence of That
September 6, 2017
Rick Nucci
customer support
The Importance of SEO to Your External Help Center
June 22, 2017
Alex Yamamoto
knowledge management
Why Slack is the Best Place For an Internal Company Wiki
June 14, 2017
Alex Yamamoto
sales enablement
What Sales Asset Management Solutions Don’t Understand About Content Performance
May 9, 2017
Alex Yamamoto
product updates
Announcing Content Performance
May 7, 2017
Rick Nucci
sales enablement
70% of Learning Comes ‘On The Job’, Put Your Sales Knowledge Where Reps Work
April 12, 2017
Alex Yamamoto
customer support
Why Knowledge Centered Support Matters and How it can Impact Your Key Metrics
March 26, 2017
Alex Yamamoto
sales enablement
How Greenhouse, Dell, and Guru Actually use Guru to Improve Sales Enablement
March 7, 2017
Alex Yamamoto
sales enablement
The Role of Sales Enablement in Your Account Based Everything Strategy
February 21, 2017
Alex Yamamoto
sales enablement
3 Reasons Apps Integrated in Your Workflow are the Future
February 17, 2017
Alex Yamamoto
sales enablement
AI for Sales: How to Assess Real Value for Sales Automation
February 7, 2017
Alex Yamamoto
product updates
Announcing Our New Release and Slack Investment
January 3, 2017
Rick Nucci
customer support
The Role of Messaging Apps in Your Support Stack
December 6, 2016
Alex Yamamoto
customer support
The Missing Link in Your Customer Support Stack: An Agent-Facing Knowledge Base
November 20, 2016
Alex Yamamoto
customer support
The Importance of an Internal Knowledge Base in All Hands Support
November 7, 2016
Steve Mayernick
sales enablement
Bridging the Knowledge Gap in Your Account Based Marketing Strategy
October 16, 2016
Steve Mayernick
sales enablement
Countering FUD in Sales: A New-Age Approach to Combat Your Buyer’s Inner Skeptic
August 23, 2016
Steve Mayernick
sales enablement
How to Crush Your First 30 Days as a New Sales Enablement Hire
August 9, 2016
Alex Yamamoto
sales enablement
5 Key Sales Enablement Metrics to Track Sales Performance and Productivity
July 13, 2016
Alex Yamamoto
sales enablement
1-day sales onboarding hack: From sales hire to salesperson in a single day
June 30, 2016
Steli Efti
sales enablement
How a Sales Enablement Solution can Supercharge Your Remote Sales Team
June 30, 2016
Alex Yamamoto
sales enablement
Benefits Of Using Video in Your Sales Rep Onboarding Process
June 7, 2016
Alex Yamamoto
sales enablement
How You Can Help Your Sales Team Be More Productive With Slack
May 19, 2016
Alex Yamamoto
sales enablement
What the Rise of Bots Means for Your Sales Enablement Team
May 11, 2016
Alex Yamamoto
sales enablement
UX: The Reason Your Sales Stack Has Low Adoption
May 3, 2016
Rick Nucci
sales enablement
How To Dramatically Impact Your Key Business Metrics With Sales Enablement
April 26, 2016
Alex Yamamoto
knowledge management
How Guru Improves Software Development at Fullstack Labs
April 5, 2016
David Jackson
thought leadership
7 Slack Apps To Supercharge Your SaaS Sales & Customer Support Teams
March 31, 2016
Alex Yamamoto
sales enablement
Separating Signal vs. Noise: The Role of Knowledge Curation in the Enterprise
March 29, 2016
Alex Yamamoto
sales enablement
Why You Need Sales Documentation to Build a Kick-ass Sales Team
March 8, 2016
Steli Efti
product updates
Guru Bot for Slack!
March 5, 2016
Nora West
sales enablement
The Engine Behind Sales Acceleration: Sales Enablement
March 1, 2016
Alex Yamamoto
sales enablement
How and Where to Find Actionable Sales Content
February 10, 2016
Alex Yamamoto
sales enablement
Why Inaccurate Content Is Costing You Deals & Losing You Money
February 6, 2016
Alex Yamamoto
product updates
Slack + Guru: Better Together
February 5, 2016
Rick Nucci
thought leadership
Why Buying a SaaS Solution Only Solves Half of Your Problem
February 2, 2016
Alex Yamamoto
sales enablement
Why Your Sales Reps Need Shorter Content
January 31, 2016
Alex Yamamoto
sales enablement
5 Skills Every Sales Enablement Hire Must Have
January 27, 2016
JJ Feroni
thought leadership
How to be a Successful Product Manager
January 25, 2016
Rick Nucci
sales enablement
3 Reasons Browser Extensions are so Powerful
January 13, 2016
Alex Yamamoto
product updates
How to Use Guru Q&A
December 22, 2015
Nora West
company news
Why We Chose Philadelphia for our Startup (again)
December 9, 2015
Rick Nucci
knowledge management
How to Create and Build an Internal Knowledge Base for Your Growing Team
December 8, 2015
Rick Nucci
knowledge management
The Fallacy of Enterprise Search
November 9, 2015
Rick Nucci
sales enablement
5 Actionable Sales Enablement Blogs Every Salesperson Should Read
October 24, 2015
JJ Feroni
knowledge management
Some Thoughts on the Future of Email
October 20, 2015
Rick Nucci
sales enablement
11 of the Best SaaS Sales Enablement Twitter Accounts to Follow
October 6, 2015
JJ Feroni
thought leadership
How a B2B SaaS Sales Start-Up Got Over 500 Votes on Product Hunt
September 30, 2015
Alex Yamamoto
sales enablement
One Key Takeaway from Dreamforce 2015
September 22, 2015
Rick Nucci
product updates
Introducing Guru - knowledge sharing reinvented
August 30, 2015
Rick Nucci
knowledge management
Traditional Wikis Don't Work for Enterprises: Here's How to Fix It
July 27, 2015
Rick Nucci
sales enablement
3 Keys to Engaging Your Sales Engineer
July 18, 2015
JJ Feroni
thought leadership
How you can Help the Philly Startup Community
June 25, 2015
Rick Nucci
product updates
Getting Started with Guru
June 14, 2015
Diane Ruth
product updates
Getting Adoption with Guru
June 11, 2015
JJ Feroni
product updates
How to Pin Cards in Guru
June 10, 2015
JJ Feroni
product updates
Guru Context: Use Cases
June 9, 2015
JJ Feroni
sales enablement
5 Tips for First Time Sales Managers
June 8, 2015
JJ Feroni
sales enablement
How Guru Helps Sales Teams Close More Deals
June 3, 2015
Rick Nucci
sales enablement
6 Ways to use the Power of Influence to Close More Deals
June 3, 2015
JJ Feroni
sales enablement
Focus Your Messaging on The Job, Not The Persona
June 2, 2015
Alex Yamamoto
product updates
How to Verify your Knowledge in Guru
June 1, 2015
JJ Feroni
product updates
How to Create Groups in Guru
May 31, 2015
JJ Feroni
product updates
How to use Boards in Guru
May 27, 2015
JJ Feroni
product updates
How to Comment in Guru
May 24, 2015
JJ Feroni
product updates
How to Invite Your Team in Guru
May 19, 2015
JJ Feroni
product updates
Use Case - Jumpstart your Frequently Asked Questions
May 18, 2015
Rick Nucci
product updates
Use Case - Sales Competitive Positioning
May 17, 2015
JJ Feroni
product updates
Use Case - Sales Process & Messaging
May 14, 2015
JJ Feroni
thought leadership
Why and How to Fill Your Next Leadership Role From Within
May 5, 2015
Rick Nucci
knowledge management
3 Reasons Why Q&A in the Enterprise Fails and How to Fix it
May 3, 2015
Alex Yamamoto
thought leadership
How to not be (such) a Sensitive Founder
April 21, 2015
Rick Nucci
sales enablement
3 Reasons Internal Relationships are Critical to Startup Sales Success
April 13, 2015
JJ Feroni
thought leadership
When Your Product Breaks, You Need to Own It. Here's How.
April 9, 2015
Rick Nucci
sales enablement
3 Questions I Ask in Every Sales Interview
April 1, 2015
Rick Nucci
company news
Our 2nd Big Bet
March 23, 2015
Rick Nucci
sales enablement
6 Lessons Learned Selling Into a New Market
March 18, 2015
JJ Feroni
sales enablement
The End of Documents
March 9, 2015
Rick Nucci
sales enablement
Remember That Time Everyone Said Email is Dead?
March 3, 2015
Alex Yamamoto
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