Guru's Knowledge Management & Sales Enablement Blog

What to Know Before You Go to Knowledge Fest

September 21, 2022

Jennifer De Shields

11 Internal Communications Best Practices

September 8, 2022

Jennifer De Shields

knowledge management

Fight Information Overload with Effective Knowledge Sharing

August 26, 2022

Jennifer De Shields

knowledge management

How to Create the Offboarding Plan You Needed Yesterday

August 18, 2022

Jennifer De Shields

Here’s How to Fix 3 of Your Most Pressing Internal Comms Problems

knowledge management

Better Working With Guru: Free Guides and Checklists

Jennifer De Shields

Join Us for Knowledge Fest and Hear From Leaders Shaping the Future of Work

thought leadership

The World of Work Has Changed. The Way We Manage Information Needs to Change, Too.

product updates

Feature Updates: Now Guru’s an Even Stronger Partner Against Information Overload

Kate Hutchinson

knowledge management

Ready to Solve Your Most Pressing Problems at Work?

Jennifer De Shields

Guru Named a G2 Leader in Employee Communications and Knowledge Management

thought leadership

Here’s Everything Guru Learned from Attending Support Driven Leadership Summit

thought leadership

How Guru’s Engineers Use Cypress for Better Burn Testing

Jack Jamieson and Ryan Heupler

thought leadership

Support Through Solidarity: A Guru Guide to Activism at Work

Jennifer De Shields

knowledge management

Designing and Structuring Content for the End-User

Callie Rojewski

knowledge management

Innovative Strategies for Dissolving Silos and Introducing Effective Collaboration

thought leadership

Why Digital Is Still the Default at Guru

Guru on Guru: How We Leaned Into Knowledge Management to Drive a Better Interview Experience

Steve Mayernick

thought leadership

Guru's Guide to Successful Software Implementation

Jennifer De Shields

product marketing

How Good Product Principles Support Your Workflow and Team

knowledge management

Identify and Utilize Subject Matter Experts at Work

Jennifer De Shields

thought leadership

Work Burnout in Your Employees: 10 Common Signs & Solutions

product updates

Using Machine Learning to Make Info in Guru More Accessible Via Search

See How Guru Celebrated a Hybrid Company Kickoff for 2022

Leah E. Friedman

Guru Stands Unequivocally in Support of Ukraine

thought leadership

How to Combat Information Overload the Guru Way

Jennifer De Shields

Share Company-Wide Knowledge for Free With Guru's New Light User Role

February 24, 2022

thought leadership

7-Step Guide to Increasing Your Process Efficiency And Transforming Workflow

February 16, 2022

knowledge management

How Guru Helps Guru Offboard Employees

February 3, 2022

Master Flexible Onboarding With Guru and WorkRamp

January 27, 2022

Jennifer De Shields

knowledge management

Guru + Typeform: A Better Way to Make Knowledge Sticky

January 19, 2022

Kate Hutchinson

remote & hybrid work

Guru + Slack + Salesforce: Supercharge Your Digital HQ

January 12, 2022

Kate Hutchinson

thought leadership

Reassessment or Resignation: Using Culture and Knowledge to Combat the Great Resignation

January 5, 2022

The Knowledge You Needed in 2021: Guru's Year in Review

December 16, 2021

Jennifer De Shields

4 Guru Automations That Can Help You Efficiently Onboard Employees

December 8, 2021

Start the No Meeting Day Revolution at Your Office

December 2, 2021

Jennifer De Shields

product updates

How We’re Improving Accessibility and Usability at Guru: Part 3

November 30, 2021

thought leadership

Who Are Security Policies For? (A Primer On Writing Policy For People)

November 17, 2021

thought leadership

How to Improve Security For Business Communications

November 10, 2021

knowledge management

A Day in the Life of a Knowledge Manager: An Interview With Crisp's Martin Theobald

November 4, 2021

Callie Rojewski

product updates

How We’re Improving Accessibility and Usability at Guru: Part 2

November 2, 2021

knowledge management

So You Want to Hire a Knowledge Manager

October 28, 2021

Jennifer De Shields

product updates

How We’re Improving Accessibility and Usability at Guru

October 19, 2021

product enablement

Workato + Gong + Guru + Slack: A Better Way to Activate Competitor Battle Cards

October 14, 2021

Kate Hutchinson

knowledge management

Don’t Reward the Hoard: Combat Knowledge Hoarding at Work

October 7, 2021

Jennifer De Shields

sales enablement

Guru: The Ultimate Sales Partner (As Told By Chili Piper)

September 30, 2021

thought leadership

Hybrid Work is Just Work: Going Digital By Default

September 22, 2021

thought leadership

New Research Now Available on Improving the Hybrid Work Experience

September 15, 2021

Leah E. Friedman

How to Onboard Into a New Codebase

September 9, 2021

knowledge management

Add Slack to Your Internal Wiki and Super Charge Knowledge Management

September 7, 2021

Leah E. Friedman

How to Secure an Interview with Guru (Just Through Your Application)

September 2, 2021

product updates

Guru + Zapier + Your Most-Loved Apps = Software That Collaborates Like You Do

August 26, 2021

Kate Hutchinson

The Many Faces of Guru (As Told By Our Customers)

August 12, 2021

Jennifer De Shields

Introducing the New Guru Community

Callie Rojewski

knowledge management

How to Take a Change Management Approach to Knowledge Centralization

thought leadership

Avoid the Hidden Costs of Scaling

Leah E. Friedman

product updates

Build With Us: Create Automated Workflows With Guru’s Zapier & Workato Apps

Steve Mayernick

knowledge management

Working Through the Stages of Grief With Your Knowledge Base

thought leadership

Our Golden Rule of Internal Communications

How We Onboard New Hires Remotely at Asana

Molly Talbert, Content Marketing Manager at Asana

thought leadership

Crafting a Hybrid Work Schedule (and Other Ways To Make The Newest New Normal Work For Your Team)

Jennifer De Shields

Mastering The Art of Asynchronous Communication

Jennifer De Shields

thought leadership

Readying Ourselves for a Return to the Office

Change the Way You Communicate Time Off to Truly Disconnect

Leah E. Friedman

DEI Update: Fundraising and Community Outreach

knowledge management

Why Your Change Management Efforts Keep Failing

Jennifer De Shields

Speed Up Your Onboarding Process With Knowledge Triggers

Steve Mayernick

Guru On Guru: The How and Why Behind Our Employee Onboarding Process

Bobby Lundquist

How to Prep Employees For a Return to the Office

Leah E. Friedman

How Guru Changed The Way I View Employee Onboarding

Jennifer De Shields

product enablement

Use One Knowledge Base for End-to-End Product Delivery

thought leadership

How to Create a More Efficient Tech Stack

Leah E. Friedman

product enablement

How Engineering Teams Use Guru

product enablement

How Guru Uses Guru for Product Enablement

Escape Zoom: How to Be Intentional When Planning Your Virtual Event

February 24, 2021

product updates

Get Clearer Internal Communications With Guru’s Latest Updates

February 16, 2021

Does Your Company's Internal Comms Setup Work For or Against You?

February 3, 2021

Leah E. Friedman

How Guru's Engineering Org Creates (and Uses) Guru

February 2, 2021

On Becoming a More Equitable Company By Diversifying Hiring Pipelines

January 21, 2021

Time Isn't the Main Thing. It's the Only Thing: How We’re Fixing Internal Comms at Guru

January 20, 2021

product updates

Connect Guru With Microsoft Teams for a Collaborative Wiki

January 12, 2021

Steve Mayernick

3 Ways to Check the Health of Your Internal Communications

January 4, 2021

Leah E. Friedman

The Knowledge You Needed in 2020: Guru's Year in Review 🎉

December 21, 2020

Leah E. Friedman

customer support

How to Scale Customer Success

December 10, 2020

What Guru Employees Are Thankful For in 2020

November 23, 2020

Leah E. Friedman

product updates

New Guru Features to Power the Companies Driving Remote Work

November 17, 2020

Steve Mayernick

product updates

How Data Scientists Improve Guru's Search Functionality

November 12, 2020

thought leadership

What is the Future of the Customer Support Tech Stack?

November 10, 2020

Leah E. Friedman

customer support

How Outdoorsy Navigated Bumpy Roads and Exponential Growth

October 29, 2020

Knewsletter: The Curbside Pickup, Tips to Ask for Help, and Thrasio

October 27, 2020

thought leadership

Seeking Balance for Digital Wellness

October 22, 2020

knowledge management

Using Slack Connect to Collaborate Efficiently Outside of Our Organization

October 20, 2020

customer support

Remotathon Recap: Scaling 21st Century Customer Support Teams

October 19, 2020

customer support

Spooky Scenarios That Keep Support Managers Up At Night

October 15, 2020

Be the Best Informed Voter You Can Be

October 13, 2020

Leah E. Friedman

Knewsletter: Nikola, Airbnb Leadership, and Combatting Writer's Block

October 8, 2020

knowledge management

Guru Customer Q&A: Thrasio

October 6, 2020

Callie Rojewski

product updates

Introducing the Guru Card Template Gallery

September 29, 2020

Guru Knewsletter: Powering Through Obstacles While Working Remote

September 25, 2020

thought leadership

How to Spark Employee Happiness While Working Remotely

September 23, 2020

Collaboration and Communication Go Hand In Hand: How to Harness Their Power

September 14, 2020

Leah E. Friedman

customer support

10 Customer Follow-Up Mistakes Experts Make

September 8, 2020

Jeffrey Smithson

customer support

Guru Customer Q&A: Brooklinen

September 1, 2020

Callie Rojewski

Back to School Resources for Working Parents in 2020

August 26, 2020

product updates

What’s New With Guru: Facilitating Better Cross-Company Knowledge Sharing

August 18, 2020

Trusted Election Info: Register to Vote & Read a Poll Like a Pro

August 13, 2020

Leah E. Friedman

knowledge management

How To Improve Employee Efficiency At Work

knowledge management

Guru Customer Q&A: ServiceSource

Callie Rojewski

product updates

Meet Guru’s Search Team

customer support

5 Low-Budget Ways to Improve Customer Experience in 2020

Jessica Thiefels

knowledge management

Driving a Culture of Empathy and Knowledge in a Crisis

knowledge management

Using Knowledge Management As A Service In Different Industries

Leah E. Friedman

knowledge management

Transitioning Toward Bite-Sized Knowledge Sharing and Product Adoption

product updates

Guru App for Microsoft Teams: Keeping You Connected, Engaged, and Aligned

Steve Mayernick

sales enablement

Invest in Your Sales Team by Making Your Company Culture Knowledge-Driven

customer support

Why Customer Support Teams Need Extra Love

customer support

Supporting Your CX Teams With Collaborative Knowledge Management

Elisabeth Powell

empower by guru

Remoticon Recap: Building a Knowledge Driven Culture

knowledge management

How to Build Effective Knowledge Management Systems

sales enablement

Leading With Empathy: How to Build Trust In Times of Uncertainty

Fighting Systemic Racism and Learning to Be Better

Leah E. Friedman

empower by guru

Remoticon Recap: Staying Afloat Going Remote

knowledge management

Guru Customer Q&A: Via Transportation

Callie Rojewski

How To Cut The Average Cost To Train A New Employee

Leah E. Friedman

knowledge management

Invisible Problems: How Knowledge Management Impacts Remote Workforces

product marketing

Win or Lose: Implementing a Post-Deal Review Process

Beating Quarantine Fatigue: Seeking Balance in an Emergency

product updates

Collaborating Remotely: How Guru Keeps Your Company Connected

knowledge management

Why Your Company Should Power Up From a Traditional Wiki

Leah E. Friedman

sales enablement

The Sales Tools Our Sales Tools Use

customer support

How a Self-Serve Product Training Academy Fuels Scalable Customer Success

knowledge management

Use Knowledge Management to Create Release Notes Templates and Streamline Your Product Delivery Process

Guru Closes $30 Million Series C Funding, Led by Accel

sales enablement

How to Improve Sales Effectiveness

sales enablement

Sales Enablement vs. Sales Operations

sales enablement

Enabling Your Newly Remote Sales Team with Knowledge Management

sales enablement

How Top Product Led Sales Teams Make Their Humans Sound Like Experts

thought leadership

Building a Tech Stack to Equip Your Newly Remote Team

knowledge management

Jumpstart Your Remote Work Policy With Quick Templates and Resources

knowledge management

Why Knowledge Management is Critical for Remote Teams

Steve Mayernick

knowledge management

How to Use Guru to Transition to Remote Work

Leah E. Friedman

thought leadership

4 Steps to Create Urgency in Change Management

Sharing Trusted Information on the COVID-19 Coronavirus

Leah E. Friedman

sales enablement

How to Create a Sales Enablement Content Strategy

thought leadership

How to Create a Successful Marketing Event by Showcasing Your Brand

February 27, 2020

product updates

A Better and More Collaborative Guru

February 20, 2020

Steve Mayernick

customer support

Customer Service vs Customer Success

February 19, 2020

customer support

Show Customers Love With Amazing Customer Experiences

February 14, 2020

How to Onboard a New Employee More Efficiently

February 12, 2020

empower by guru

What Sales Teams Will Gain from Attending Empower 2020

February 6, 2020

knowledge management

Assess the Health of Your Company’s Internal Knowledge Base

February 4, 2020

empower by guru

What to Expect from CX at Empower

January 29, 2020

Rick Nucci Talks Startups, Culture, and Philly on The Twenty Minute VC

January 24, 2020

Leah E. Friedman

product updates

Capture Knowledge From Your Inbox With Guru’s G Suite Add-On

January 23, 2020

customer support

Invest in Post-Purchase Customer Experience to Drive CX Impact

January 14, 2020

Leah E. Friedman

Introducing Guru Starter: Free Knowledge Management for Growing Teams

January 7, 2020

sales enablement

Empowering Our Sales Team with Real-Time Sales Documentation

January 3, 2020

empower by guru

Empower 2020 Speakers Spotlight

December 18, 2019

customer support

5 Key Principles of Direct-to-Consumer Customer Support

December 12, 2019

Elisabeth Powell

knowledge management

4 Tips to Improve Communication in Remote Teams

December 5, 2019

Leah E. Friedman

The Knowledge You Needed in 2019: The Best of Guru 🎉

December 3, 2019

Leah E. Friedman

customer support

The Top 3 Signs Your Support Team Needs Knowledge-Centered Service

November 26, 2019

sales enablement

Set Up a Scalable Sales Process With the Right Documentation

November 25, 2019

knowledge management

Knowledge Governance: Where to Start

November 19, 2019

Leah E. Friedman

empower by guru

Mark Your Calendars: Empower 2020

November 18, 2019

product marketing

Easy to Find: The Data-Driven Approach to Development

November 14, 2019

product updates

Give Your Knowledge Management a Seasonal Kick with Guru’s Fall Launch

November 12, 2019

Steve Mayernick

sales enablement

Launching Your Sales Enablement Career

November 5, 2019

Here to Help: Customer Success at Guru

November 1, 2019

product updates

3 Things Guru Public Cards Can Replace

October 30, 2019

product updates

Introducing Public Guru Cards: From Our Team to Your Team and Beyond

October 28, 2019

knowledge management

Scary Customer Stories to Tell in the Dark

October 25, 2019

Leah E. Friedman

sales enablement

Sales Enablement Success Roundup: October 2019

October 24, 2019

product updates

Guru X Slack: With Block Kit, Company Knowledge is Beautiful

October 22, 2019

sales enablement

Checking In: How Well-Aligned Is Your Sales Enablement Strategy?

October 18, 2019

product marketing

What’s the Difference Between Brand Positioning and Brand Messaging?

October 17, 2019

Leah E. Friedman

thought leadership

How A CEO Can Effectively Build A Sustainable Company Culture

October 15, 2019

customer support

Recap: How Your Direct-to-Consumer Support Team Can Sleigh the Holidays

October 8, 2019

thought leadership

How Next-Generation Knowledge Management Drives IT Business Innovation

October 3, 2019

Leah E. Friedman

customer support

How Bad Information Destroys Customer Service Experiences

October 1, 2019

Leah E. Friedman

Why We Created An Engineering Apprentice Program

September 26, 2019

sales enablement

Sales Enablement Success Roundup: September 2019

September 19, 2019

Leah E. Friedman

knowledge management

Your Knowledge Management Horoscope

September 17, 2019

Leah E. Friedman

thought leadership

Combatting Emerging Cybersecurity Threats

September 12, 2019

Leah E. Friedman

customer support

The Customer Support Stats You Need to Know When Creating a Strategy

September 10, 2019

Leah E. Friedman

product marketing

The State of Product Marketing: Growing Out of Our Teenage Angst

September 6, 2019

knowledge management

Slack's Guru Power Users Share Their Knowledge Management Best Practices

September 5, 2019

product marketing

The Definitive Product Launch Checklist

August 27, 2019

Leah E. Friedman

sales enablement

The Sales Enablement Stats You Need to Know When Creating a Strategy

August 23, 2019

Leah E. Friedman

thought leadership

Using Knowledge Management Best Practices to Improve Experiential Learning Success in Schools

August 22, 2019

Stevin Smith, Executive Director at Ka'ana Solutions

product updates

Take Knowledge Management Efforts Org-Wide With Guru's Summer Launch

August 20, 2019

Steve Mayernick

thought leadership

Why Team Communication Platforms Should Be Your Tech Foundation

August 15, 2019

Leah E. Friedman

sales enablement

Sales Enablement Success Roundup: August 2019

August 13, 2019

Leah E. Friedman

customer support

Don't Drop the Ball: The Simple Reassurance of Confirmed Knowledge

Leah E. Friedman

customer support

Know Your Terminology: Customer Support vs Customer Experience

Leah E. Friedman

knowledge management

Knowledge Hack: Organizing Your Notes

4 Keys to a Successful New Hire Onboarding Process

Leah E. Friedman

sales enablement

Group Demos: Confessions From Both Sides of The Table

sales enablement

Sales Knowledge Playbook: 3 Ways to Reimagine Your RFP Process

Steve Mayernick

thought leadership

Artificial Intelligence Is Designed To Learn, So Start Letting It

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