Guru's Knowledge Management & Sales Enablement Blog

knowledge management

Guru the Gathering: Speaker Q&A

Callie Rojewski

product updates

Meet Guru’s Search Team

customer support

5 Low-Budget Ways to Improve Customer Experience in 2020

Jessica Thiefels

knowledge management

Driving a Culture of Empathy and Knowledge in a Crisis

knowledge management

Using Knowledge Management As A Service In Different Industries

Leah E. Friedman

knowledge management

Transitioning Toward Bite-Sized Knowledge Sharing and Product Adoption

product updates

Guru App for Microsoft Teams: Keeping You Connected, Engaged, and Aligned

Steve Mayernick

sales enablement

Invest in Your Sales Team by Making Your Company Culture Knowledge-Driven

customer support

Why Customer Support Teams Need Extra Love

customer support

Supporting Your CX Teams With Collaborative Knowledge Management

Elisabeth Powell

empower by guru

Remoticon Recap: Building a Knowledge Driven Culture

knowledge management

How to Build Effective Knowledge Management Systems

sales enablement

Leading With Empathy: How to Build Trust In Times of Uncertainty

Fighting Systemic Racism and Learning to Be Better

Leah E. Friedman

empower by guru

Remoticon Recap: Staying Afloat Going Remote

knowledge management

Guru Customer Q&A: Via Transportation

Callie Rojewski

knowledge management

How To Cut The Average Cost To Train A New Employee

Leah E. Friedman

knowledge management

Invisible Problems: How Knowledge Management Impacts Remote Workforces

product marketing

Win or Lose: Implementing a Post-Deal Review Process

Beating Quarantine Fatigue: Seeking Balance in an Emergency

product updates

Collaborating Remotely: How Guru Keeps Your Company Connected

knowledge management

Your Company Deserves a Better Knowledge Base Solution Than a Wiki

Leah E. Friedman

sales enablement

The Sales Tools Our Sales Tools Use

customer support

How a Self-Serve Product Training Academy Fuels Scalable Customer Success

knowledge management

Use Knowledge Management to Create Release Notes Templates and Streamline Your Product Delivery Process

Guru Closes $30 Million Series C Funding, Led by Accel

sales enablement

How to Improve Sales Effectiveness

sales enablement

Sales Enablement vs. Sales Operations

sales enablement

Enabling Your Newly Remote Sales Team with Knowledge Management

sales enablement

How Top Product Led Sales Teams Make Their Humans Sound Like Experts

thought leadership

Building a Tech Stack to Equip Your Newly Remote Team

knowledge management

Jumpstart Your Remote Work Policy With Quick Templates and Resources

knowledge management

Why Knowledge Management is Critical for Remote Teams

Steve Mayernick

knowledge management

How to Use Guru to Transition to Remote Work

Leah E. Friedman

thought leadership

4 Steps to Creating Urgency in Change Management

Sharing Trusted Information on the COVID-19 Coronavirus

Leah E. Friedman

sales enablement

How to Create a Sales Enablement Content Strategy

thought leadership

How to Create a Successful Marketing Event by Showcasing Your Brand

February 27, 2020

product updates

A Better and More Collaborative Guru

February 20, 2020

Steve Mayernick

customer support

Customer Service vs Customer Success

February 19, 2020

customer support

Show Customers Love With Amazing Customer Experiences

February 14, 2020

knowledge management

How to Onboard a New Employee More Efficiently

February 12, 2020

empower by guru

What Sales Teams Will Gain from Attending Empower 2020

February 6, 2020

knowledge management

Assess the Health of Your Company’s Internal Knowledge Base

February 4, 2020

empower by guru

What to Expect from CX at Empower

January 29, 2020

Rick Nucci Talks Startups, Culture, and Philly on The Twenty Minute VC

January 24, 2020

Leah E. Friedman

product updates

Capture Knowledge From Your Inbox With Guru’s G Suite Add-On

January 23, 2020

customer support

Invest in Post-Purchase Customer Experience to Drive CX Impact

January 14, 2020

Leah E. Friedman

Introducing Guru Starter: Free Knowledge Management for Growing Teams

January 7, 2020

sales enablement

Empowering Our Sales Team with Real-Time Sales Documentation

January 3, 2020

empower by guru

Empower 2020 Speakers Spotlight

December 18, 2019

customer support

5 Key Principles of Direct-to-Consumer Customer Support

December 12, 2019

Elisabeth Powell

knowledge management

4 Tips to Improve Communication in Remote Teams

December 5, 2019

Leah E. Friedman

The Knowledge You Needed in 2019: The Best of Guru 🎉

December 3, 2019

Leah E. Friedman

customer support

The Top 3 Signs Your Support Team Needs Knowledge-Centered Service

November 26, 2019

sales enablement

Set Up a Scalable Sales Process With the Right Documentation

November 25, 2019

knowledge management

Knowledge Governance: Where to Start

November 19, 2019

Leah E. Friedman

empower by guru

Mark Your Calendars: Empower 2020

November 18, 2019

product marketing

Easy to Find: The Data-Driven Approach to Development

November 14, 2019

product updates

Give Your Knowledge Management a Seasonal Kick with Guru’s Fall Launch

November 12, 2019

Steve Mayernick

sales enablement

Launching Your Sales Enablement Career

November 5, 2019

Here to Help: Customer Success at Guru

November 1, 2019

product updates

5 Things Guru Public Cards Can Replace

October 30, 2019

product updates

Introducing Public Guru Cards: From Our Team to Your Team and Beyond

October 28, 2019

knowledge management

Scary Customer Stories to Tell in the Dark

October 25, 2019

Leah E. Friedman

sales enablement

Sales Enablement Success Roundup: October 2019

October 24, 2019

product updates

Guru X Slack: With Block Kit, Company Knowledge is Beautiful

October 22, 2019

sales enablement

Checking In: How Well-Aligned Is Your Sales Enablement Strategy?

October 18, 2019

product marketing

What’s the Difference Between Brand Positioning and Brand Messaging?

October 17, 2019

Leah E. Friedman

thought leadership

How A CEO Can Effectively Build A Sustainable Company Culture

October 15, 2019

customer support

Recap: How Your Direct-to-Consumer Support Team Can Sleigh the Holidays

October 8, 2019

thought leadership

How Next-Generation Knowledge Management Drives IT Business Innovation

October 3, 2019

Leah E. Friedman

customer support

How Bad Information Destroys Customer Service Experiences

October 1, 2019

Leah E. Friedman

Why We Created An Engineering Apprentice Program

September 26, 2019

sales enablement

Sales Enablement Success Roundup: September 2019

September 19, 2019

Leah E. Friedman

knowledge management

Your Knowledge Management Horoscope

September 17, 2019

Leah E. Friedman

thought leadership

Combatting Emerging Cybersecurity Threats

September 12, 2019

Leah E. Friedman

customer support

The Customer Support Stats You Need to Know When Creating a Strategy

September 10, 2019

Leah E. Friedman

product marketing

The State of Product Marketing: Growing Out of Our Teenage Angst

September 6, 2019

knowledge management

Slack's Guru Power Users Share Their Knowledge Management Best Practices

September 5, 2019

product marketing

The Definitive Product Launch Checklist

August 27, 2019

Leah E. Friedman

sales enablement

The Sales Enablement Stats You Need to Know When Creating a Strategy

August 23, 2019

Leah E. Friedman

thought leadership

Using Knowledge Management Best Practices to Improve Experiential Learning Success in Schools

August 22, 2019

Stevin Smith, Executive Director at Ka'ana Solutions

product updates

Take Knowledge Management Efforts Org-Wide With Guru's Summer Launch

August 20, 2019

Steve Mayernick

thought leadership

Why Team Communication Platforms Should Be Your Tech Foundation

August 15, 2019

Leah E. Friedman

sales enablement

Sales Enablement Success Roundup: August 2019

August 13, 2019

Leah E. Friedman

customer support

Don't Drop the Ball: The Simple Reassurance of Confirmed Knowledge

Leah E. Friedman

customer support

Know Your Terminology: Customer Support vs Customer Experience

Leah E. Friedman

knowledge management

Knowledge Hack: Organizing Your Notes

knowledge management

3 Keys to a Successful New Hire Onboarding Process

Leah E. Friedman

sales enablement

Group Demos: Confessions From Both Sides of The Table

sales enablement

Sales Knowledge Playbook: 3 Ways to Reimagine Your RFP Process

Steve Mayernick

thought leadership

Artificial Intelligence Is Designed To Learn, So Start Letting It

sales enablement

5 Ways Guru Gets Your Sales Team The Exact Content It Needs

knowledge management

Why Knowledge Management Should Be A Top Budget Priority

Greg Fargo, CPA

Know Way, Rosé — The Knowledge You Need to Survive the Summer

Leah E. Friedman

knowledge management

3 Ways an AI-Powered Knowledge Base Changes the Game for Reps and Customers

knowledge management

How Guru Uses Guru for Revenue Operations

sales enablement

Sales Knowledge Playbook: Use Front’s Smart Scheduling to Accelerate Your Prospecting

empower by guru

Key Takeaways from Sales Leaders at Empower 2019

empower by guru

What We Learned From CX Experts at Empower 2019

Leah E. Friedman

sales enablement

Sales Knowledge Playbook: Fast-Tracking Your Content Request

Leah E. Friedman

empower by guru

The Best of Empower 2019

product updates

Spring Launch 2019: Creating a Network out of Your Company’s Collective Intelligence

Steve Mayernick

customer support

How to Craft Digital Communication Experiences Your Customers Will Love

sales enablement

Just F*ing Demo: Webinar Recap

thought leadership

The Best Search is No Search Powered by AI

sales enablement

Sales Knowledge Playbook: Ditch Workarounds and Boost Your Win Rate

Leah E. Friedman

empower by guru

Countdown to Empower 2019

customer support

Webinar Preview: Crafting Digital Communication Experiences Your Customers Will Love

sales enablement

Change the Conversation: 5 Sales Pitching Lessons from Mad Men

Leah E. Friedman

empower by guru

How to Get the Most Out of Empower 2019: Webinar Recap

thought leadership

How to Be a Better Bicoastal Team: 5 Takeaways From Our Marketing Offsite

sales enablement

How to Judge a Demo When Everyone’s Saying the Same Damn Thing

thought leadership

Is Your AI Tool A Competent Jerk Or A Lovable Fool?

Guru Ranks #1 in Satisfaction in Knowledge Management on G2 Crowd

Steve Mayernick

knowledge management

6 Reasons Spring is the Perfect Time to Clean Up Your Knowledge Base

Leah E. Friedman

knowledge management

How Knowledge Management Makes Security SOAR

empower by guru

Empower 2019: What Support and CX Leaders Are Most Excited About

customer support

How Lucidchart’s Support Team Drives Revenue by Helping Customers Help Themselves

sales enablement

Disentangling the Sales Asset Management and Sales Enablement Relationship

Leah E. Friedman

knowledge management

How Guru Uses Guru For A Successful HR Knowledge Base

Bianca Feliciano Nedjar, SHRM-SCP

knowledge management

How Internal Knowledge Can Enable Cross-Functional Strategy

Steve Mayernick

knowledge management

Webinar Recap: How to Create a Culture Where Knowledge Matters

product updates

The Expected (and Unexpected) Benefits of Building with Block Kit

sales enablement

Industry Leaders Agree: Successful Sales Enablement Focuses On Conversations, Not Content

February 28, 2019

knowledge management

How SimplePractice Created a Culture Where Knowledge Management Matters

February 22, 2019

thought leadership

Under Fyre: Former Chief Storyteller at Box Dissects the Fyre Pitch Deck

February 20, 2019

Building A Richer, More Interactive Guru App With Slack's Block Kit

February 13, 2019

Steve Mayernick

customer support

8 Simple Rules for Making Customers Happy: Q&A

February 12, 2019

customer support

Customers Are Coworkers: What CX Can Learn From HR

February 12, 2019

customer support

How SAP Concur Goes Beyond Customer Happiness

February 7, 2019

thought leadership

How AI Will Make Customer Service Reps Better At Their Jobs

February 6, 2019

sales enablement

Sales Enablement and Empowerment: Conversations That Matter

February 5, 2019

Steve Mayernick

customer support

Making Customers Happy With 8 Simple Rules

January 31, 2019

empower by guru

Turn Inspiration into Reality with Action Planning at Empower

January 30, 2019

customer support

How Customer Support Teams Can Drive Revenue Without Being Slimy

January 24, 2019

empower by guru

Make Connections That Matter With Cohorts at Empower

January 23, 2019

product updates

Guru Launches 4 New Features To Further Empower Revenue Teams

January 17, 2019

Steve Mayernick

sales enablement

Why Sales Enablement Is Not Enough: Enter Sales Empowerment

January 15, 2019

Shane Yelicanin

customer support

Industry Leaders Agree: Customer Support Is a Revenue Generator, Not a Cost Center

January 10, 2019

thought leadership

Artificial Intelligence, Hype, and the Future of Humanity

January 8, 2019

thought leadership

When It Comes to New Year’s Resolutions, Think FAST, Not SMART

January 3, 2019

thought leadership

How Guru Uses Brand Guidelines to Empower our Revenue Team

December 20, 2018

Christine Richardson

thought leadership

8 Simple Rules for Making Customers Happier: Embody the Champion You Want Your Customer to Become

December 18, 2018

empower by guru

6 Reasons Why You Should Attend Empower 2019

December 13, 2018

Guru Secures $25M Series B Funding

December 12, 2018

customer support

Shift Left, Reduce Costs, Thank Knowledge Management

December 11, 2018

customer support

HubSpot Webinar Recap: How Customer Success is Key to Business Growth

December 6, 2018

thought leadership

How Autodesk Uses Guru to Drive Adoption of Gainsight and Slack

December 3, 2018

sales enablement

How InVision's Sales Enablement Manager Empowers His Sales Team to Have Better Conversations

November 29, 2018

thought leadership

How Hootsuite Makes Outstanding Customer Experience a Competitive Differentiator

November 27, 2018

Giving Thanks: Why at Guru We Don't Give Back, We Give First

November 20, 2018

customer support

6 Reasons Why You Should Build a Customer Education Program

November 15, 2018

Michael Redbord

Announcing AI Suggest Voice

November 12, 2018

Steve Mayernick

thought leadership

Webinar Recap: Artificial Intelligence in Cloud-Based Solutions

November 8, 2018

thought leadership

How Incorporating Core Values Into Your Interview Process Can Be a Competitive Differentiator

November 6, 2018

knowledge management

The Problem with Proactive Documentation: Flipping the Script With KCS and Guru

November 1, 2018

A Gurusome Halloween: 10 Guru-Verified Costume Ideas

October 30, 2018

sales enablement

Conversations, Not Just Content: How Sales Enablement Lost Its Way

October 25, 2018

Steve Mayernick

thought leadership

Why Branding Should Be Every Executive's Top Priority

October 23, 2018

Guru's Security Overview: How We Keep Your Data Safe

October 18, 2018

knowledge management

How Guru Uses Guru for Its New Hire Onboarding Process

October 16, 2018

sales enablement

Empower Salon: Ideas Into Action

October 11, 2018

knowledge management

Redefining the Way You Think About Knowledge

October 9, 2018

knowledge management

Rethinking Your Knowledge Base Architecture: Why Bite-Size is Best

October 4, 2018

Leah E. Friedman

knowledge management

Is Your Internal Knowledge Base Active or Passive?

October 2, 2018

product updates

What's New With Guru: Q3 Product Release Recap

October 1, 2018

thought leadership

Using AI to Empower Humans to Work Smarter, Not Replace Them

September 27, 2018

knowledge management

Stop Managing Knowledge and Bring Your Knowledge Network to Life

September 25, 2018

Leah E. Friedman

Announcing Guru's Front Integration

September 24, 2018

Steve Mayernick

sales enablement

How Rev Ops Drives Customer Experience and Loyalty at Splash

September 21, 2018

knowledge management

8 Ways Your Company Isn't Knowledge Sharing - And It Could Be Hurting Your Bottom Line

September 20, 2018

knowledge management

Supplementing the Revenue Team: How Guru Benefits All Teams, Including Security

September 18, 2018

Guru Named One of Forbes' 20 Rising Stars in Cloud Computing

September 14, 2018

Sunny Manivannan

sales enablement

Six Lessons Learned at the Sales Development Conference

September 11, 2018

sales enablement

Webinar Recap: How Your "Enablement" Engine Leaves Money on the Table

September 10, 2018

thought leadership

Zendesk Webinar Recap: How AI Creates Better, Proactive Customer Experiences

August 29, 2018

customer support

How Shinesty's Customer Experience Team Increased Repeat Purchase Rate by 26%

August 21, 2018

customer support

How ClickFunnels Empowers Agents to Drive Revenue

Sunny Manivannan

Our Perspective on Slack’s Acquisition of Hipchat and Stride from Atlassian

customer support

Silos are out. Collaboration is in.

knowledge management

Introducing the Knowledge Network

Steve Mayernick

customer support

5 Takeaways from Support Driven Expo 2018

Sunny Manivannan

Guru's GDPR Readiness Plan

product updates

Introducing Slack Actions for Guru

Steve Mayernick

Meet our Risk and Compliance Officer, Wes Andrues

Steve Mayernick

customer support

AI for Customer Support Leaders - Briefing Recap & Take-Aways

sales enablement

Slack Workflows to Drive Sales Rep Productivity

February 7, 2018

Steve Mayernick

thought leadership

The Way We Work Has Changed, and Our Customers Are Evidence of That

September 6, 2017

customer support

The Importance of SEO to Your External Help Center

knowledge management

Add Slack to Your Internal Wiki and Super Charge Knowledge Management

sales enablement

What Sales Asset Management Solutions Don’t Understand About Content Performance

product updates

Announcing Content Performance

sales enablement

70% of Learning Comes ‘On The Job’, Put Your Sales Knowledge Where Reps Work

customer support

Why Knowledge Centered Support Matters and How it can Impact Your Key Metrics

sales enablement

How Greenhouse, Dell, and Guru Actually use Guru to Improve Sales Enablement

sales enablement

The Role of Sales Enablement in Your Account Based Everything Strategy

February 21, 2017

sales enablement

3 Reasons Apps Integrated in Your Workflow are the Future

February 17, 2017

sales enablement

AI for Sales: How to Assess Real Value for Sales Automation

February 7, 2017

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