How Greenhouse, Dell, and Guru Actually use Guru to Improve Sales Enablement

In January, we were invited to present at a new sales ops online video series that launched with 30 video presentations from leading SaaS companies.

For the video series each presenter was asked...

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Product Updates

How to Archive, Unarchive, and Permanently Delete Cards

Archiving Cards allows you remove content that is no longer relevant, but unlike deleting, if the information is needed again you can find the Cards and unarchive them. 

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Product Updates

How to Use Guru Q&A

What is Q&A

Can't find the answer you need? Here's how you can easily ask questions in the same Guru interface you search/browse for your knowledge.

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Knowledge Management, Customer Support

Why Knowledge Centered Support Matters and How it can Impact Your Key Support Metrics

How do you empower your support agents to find the knowledge they need to efficiently solve customer issues? How do you create a culture that puts knowledge sharing and collaboration at the forefront to benefit the entire team? These questions should be top of mind for support leaders, and are the key questions the Knowledge Centered Support (KCS) methodology addresses.

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Product Updates

How to Install Guru for Firefox

Follow these steps to install the Guru Firefox Add-on and access your knowledge as an overlay of your work:

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Product Updates

Guru Bot for Slack!

Our new Guru bot significantly increases your ability to interact with Guru directly within Slack. Below are the instructions to install and a detailed description of the core functionality.

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Knowledge Management, Sales Enablement

The Role of Sales Enablement in Your Account Based Everything Strategy

Over the past few years, account based marketing (ABM) has become an increasingly popular strategy for B2B SaaS marketing and sales teams.

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Sales Enablement

Artificial Intelligence for Sales: How to Break Through the Vendor BS and Assess Real Value

Artificial Intelligence. Machine learning. In 2016, these buzzwords were some of the most often used terms by vendors, but misunderstood by buyers. So what do these terms actually mean? While many use the two terms interchangeably, there are key differences.

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Product Updates

Announcing Our New Release and Slack Investment

Today we are excited to announce our upcoming release featuring Collections and our new investment from Slack.  As we look back at our progress and learnings in 2016, we are very excited with the growth we have seen and what is in store for 2017!

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Customer Support

The Role of Messaging Apps in Your Support Stack

The rise of messaging apps is fundamentally changing the way your support team communicates internally as well as externally with customers. Slack is the fastest growing SaaS application in history and is quickly becoming the communication and notification hub of your team. Our own survey of over 80 support teams revealed that 82% of teams used Slack. Perhaps more surprising was that the average number of Slack bots installed per team was over five, indicating how entrenched and utilized the app is internally. Much like your ticketing solution, Slack is another destination that is sitting open for your support team all day.  But it’s not without its challenges that affect the productivity of your team.

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