5 Support Driven Exposition (SDX) Sessions We’re Excited About

Not a week goes by where I don’t recommend Support Driven to a support professional. With a passionate, diverse, and engaged Slack community of over 1,900 industry thought leaders and experts,...

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Knowledge Management, Customer Support

The Importance of SEO to Your External Help Center

Step into your customer’s shoes for a moment and imagine them going to Google and searching for your return policy, or basic product functionality, or some other support question. But organic search results leading to your customer-facing help center are nowhere to be found. That’s a huge problem.

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Knowledge Management, Sales Enablement

How Greenhouse, Dell, and Guru Actually use Guru to Improve Sales Enablement

In January, we were invited to present at a new sales ops online video series that launched with 30 video presentations from leading SaaS companies.

For the video series each presenter was asked to go into exactly how they made use of products in their technology stack today.

Perhaps the best way for us to learn about if a product is right for us is to see how our peers gets value.

This is an easy check against vendor BS that we’re all overloaded with these days. To support this type of peer learning we had our very own head of Product Marketing, Steve Mayernick present how Guru makes use of Guru, as well as other products like Outreach and Slack.

On top of Guru’s presentation both Greenhouse and Dell Boomi came through with how their sales stacks look like in the wild, which both include Guru.

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Product Updates

How to Archive, Unarchive, and Permanently Delete Cards

Archiving Cards allows you remove content that is no longer relevant, but unlike deleting, if the information is needed again you can find the Cards and unarchive them. 

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Product Updates

How to Use Guru Q&A

What is Q&A

Can't find the answer you need? Here's how you can easily ask questions in the same Guru interface you search/browse for your knowledge.

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Knowledge Management, Customer Support

Why Knowledge Centered Support Matters and How it can Impact Your Key Support Metrics

How do you empower your support agents to find the knowledge they need to efficiently solve customer issues? How do you create a culture that puts knowledge sharing and collaboration at the forefront to benefit the entire team? These questions should be top of mind for support leaders, and are the key questions the Knowledge Centered Support (KCS) methodology addresses.

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Product Updates

How to Install Guru for Firefox

Follow these steps to install the Guru Firefox Add-on and access your knowledge as an overlay of your work:

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Product Updates

Guru Bot for Slack!

Our new Guru bot significantly increases your ability to interact with Guru directly within Slack. Below are the instructions to install and a detailed description of the core functionality.

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Knowledge Management, Sales Enablement

The Role of Sales Enablement in Your Account Based Everything Strategy

Over the past few years, account based marketing (ABM) has become an increasingly popular strategy for B2B SaaS marketing and sales teams.

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Sales Enablement

Artificial Intelligence for Sales: How to Break Through the Vendor BS and Assess Real Value

Artificial Intelligence. Machine learning. In 2016, these buzzwords were some of the most often used terms by vendors, but misunderstood by buyers. So what do these terms actually mean? While many use the two terms interchangeably, there are key differences.

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