Not a week goes by where I don’t recommend Support Driven to a support professional. With a passionate, diverse, and engaged Slack community of over 1,900 industry thought leaders and experts,...
Step into your customer’s shoes for a moment and imagine them going to Google and searching for your return policy, or basic product functionality, or some other support question. But organic search results leading to your customer-facing help center are nowhere to be found. That’s a huge problem.
In January, we were invited to present at a new sales ops online video series that launched with 30 video presentations from leading SaaS companies.
For the video series each presenter was asked to go into exactly how they made use of products in their technology stack today.
Perhaps the best way for us to learn about if a product is right for us is to see how our peers gets value.
This is an easy check against vendor BS that we’re all overloaded with these days. To support this type of peer learning we had our very own head of Product Marketing, Steve Mayernick present how Guru makes use of Guru, as well as other products like Outreach and Slack.
Archiving Cards allows you remove content that is no longer relevant, but unlike deleting, if the information is needed again you can find the Cards and unarchive them.
What is Q&A
Can't find the answer you need? Here's how you can easily ask questions in the same Guru interface you search/browse for your knowledge.
How do you empower your support agents to find the knowledge they need to efficiently solve customer issues? How do you create a culture that puts knowledge sharing and collaboration at the forefront to benefit the entire team? These questions should be top of mind for support leaders, and are the key questions the Knowledge Centered Support (KCS) methodology addresses.
Follow these steps to install the Guru Firefox Add-on and access your knowledge as an overlay of your work:
Our new Guru bot significantly increases your ability to interact with Guru directly within Slack. Below are the instructions to install and a detailed description of the core functionality.
Over the past few years, account based marketing (ABM) has become an increasingly popular strategy for B2B SaaS marketing and sales teams.
Artificial Intelligence. Machine learning. In 2016, these buzzwords were some of the most often used terms by vendors, but misunderstood by buyers. So what do these terms actually mean? While many use the two terms interchangeably, there are key differences.